Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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The process was quick and updates on my…
The process was quick and updates on my claim were very timely and friendly
Insurer: Pumpkin
By: Anthony
Service sucks
Can't get ahold of anyone On phone Can't make heads or tails of their website
Insurer: Prudent Pet
By: thelonestaratt.net
Pumpkin provides lightening fast claims…
Pumpkin provides lightening fast claims processing. Also if you have any kind of question, they are quick, friendly and helpful! A+
Insurer: Pumpkin
By: Marcia Goldstein
A little problem
No different than any other. Over priced by a lot! They do pay quickly once you figure out their cumbersome site. They do not allow a fax or photo by email as some do. They not doubled, not tripled, but now want to make my future payments 4 TIMES HIGHER the year before. I feel that is very unfair as my dog was recently diagnosed with diabetes. Before the increases were minimal…but you never know. The excuse they gave me is that “you know, everyone’s cost has gone up”. Right…but 4 times higher than the year before and they have included the increase for the cat that is healthy. The date below is not accurate, but they don’t give me an opportunity to be more specific regarding this issue.
Insurer: Embrace
By: JUDY SINGER
Karley is awesome!
Thank you, Karley, for setting up Lexi's new policy and clearly explaining the levels of the Wellness ad-on plan. You were incredibly kind and helpful today...much appreciated!:)
Insurer: Fetch
By: Trish Richter
Angeline was great
Angeline was great. Patient and supportive
Insurer: Fetch
By: Eleanor Horres
Extremely helpful and kind with giving…
Extremely helpful and kind with giving me options and advice.
Insurer: Nationwide
By: customer
I went through the entire sign up…
I went through the entire sign up process and then was rejected. Which reminds me to make sure Nationwide did put anything on my card
Insurer: Nationwide
By: customer
It is very easy to submit claims
It is very easy to submit claims. The reimbursement comes quickly. And if you ever need help customer service is great.
Insurer: Spot
By: Autumn Brown
Spot makes claims simple
Spot makes claims simple. And more importantly, they actually approve claims. There's always a concern that insurance isn't going to cover things, but we've been able to submit the documents we got back from the pet hospital and a few says later the payment was made.
Insurer: Spot
By: Mark Kennedy