Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent Response to service claims.
Excellent Response to service claims.
Insurer: Pumpkin
By: Barry Henderson
Excellent Insurance For Your Pet
I had the pleasure to work with McKayla with ordering a prescription for my dog. She made it very easy and had everything taken care of within minutes. I then worked with Meagan in the insurance department for getting invoices sent to me and that went off without a hitch as well. I would recommend Fetch insurance to anyone looking to insure a pet. Fetch is doing everything they said they would and the people behind the scenes are very professional and courteous.
Insurer: Fetch
By: Paul
Bark up another tree. Stay away!
This company USED to be a decent company. NOW, it does not respond to emailsm nor calls. No one even answers the phone. We had over $1200.00 in claims and NOT ONE of them are eligible to be paid or for three months they are still "pending". What the negative reviews are stating IS TRUE!! DO NOT sign with this company. I am cancelling today!!! So tired of waiting to hear about "pending" claims though we and the animal hospital have submitted everything that was requested. BYE
Insurer: Embrace
By: P A F
Great Experience
They answer my question rather quickly. No long hold times on calls. Knowledgeable Customer Service Very friendly I think the cost is very reasonable
Insurer: Fetch
By: Annmarie Virzi
Singing the praises for Spot Insurance
I want to sing the praises for Spot Pet insurance. My dog tore his ACL while playing ball and when I consulted my vet, I was told that he would need an operation to correct the issue. Fasr forward, I submitted my surgery invoice to Spot and they reimbursed me 90% of the cost. They were a life saver and a great support. Spot does it right!
Insurer: Spot
By: Bob Bellucci
Baylie's illness
Agents were knowledgeable as we discussed coverage after our dog's hospital stay. We appreciated your timely response.
Insurer: Spot
By: Ann Blais
Even young, healthy cats need insurance
When my fur baby swallowed some he shouldn't have, he had to be rushed to vet and had emergency surgery. Spot came through with my claim quickly. I don't know what I would've done without them.
Insurer: Spot
By: Paula Willson
The live chat with Pearl
The live chat with Pearl, her quick assistance and the coverage, affordability and option to choose vet you want.
Insurer: Fetch
By: Suzana
Thorough and were able to assist me…
Thorough and were able to assist me with my dog Millie. The person I spoke with on the phone was very helpful and guided me through the process, as this was my first time using pet insurance in the US.
Insurer: Embrace
By: Jane Baker
Unbelievable
Unbelievable! I was not expecting a pet insurance company to come through on paying out on a claim for my pet's care. They took care of the claim quickly and efficiently, the process was easy. I was very pleasantly surprised and have already told my friends.
Insurer: Spot
By: Diana Newton