Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Healthy Paws has always been excellent!
Healthy Paws has always been excellent to us & our many, many, rescued & adopted pets insured by them since 2017! Good communication, quick turnaround times, easy upload process, reasonable about claims, even when we've had more claims in 1 year vs another (due to senior dogs being sick)... Thank you HP!
Insurer: Healthy Paws
By: Sutton's Southern Pet Retreat
Phone associate closed the deal
Spoke with Theresa on the phone she was very pleasant and answered all my questions, also helped me find my company information.
Insurer: MetLife
By: Jeffrey Martin
Friendly people
Friendly people, straight forward talk. Didn't feel like i was getting nickeled and dimed.
Insurer: Pumpkin
By: chris cole
I'm very happy I choose Pets Best for…
I'm very happy I choose Pets Best for my dog insurance I've had nothing but the best experience with this pet insurance company.
Insurer: Pets Best
By: CARL VELANDER
Spot has incredible customer service…
Spot has incredible customer service and delivers claim payments quickly and efficiently.
Insurer: Spot
By: Lacey
excellent service
excellent service, quick response, thorough explanations given for any and all coverage. Highly professional
Insurer: Spot
By: Randall
So thankful for Spot Pet Insurance
So thankful for Spot Pet Insurance. The insurance and the ease of uploading the claims is so easy. Great company!!
Insurer: Spot
By: Laura Courtley-Todd
The phone call was quick and easy
The phone call was quick and easy, everything was straight forward!
Insurer: Nationwide
By: Abby
Friendly and Professional
Josh helped me better understand the insurance coverage and answered all my questions while on the phone or via email. He also helped me with my technical issues quickly during the purchase process. He was friendly and professional. Thanks a lot.
Insurer: Fetch Canada
By: frida lu
MetLife improved our dog’s life
MetLife helped us pay for a critical surgery for our dog which will vastly improve his quality of life. This company is caring and it’s so simple to submit receipts, we got the verdict back quickly, and we were so pleased with the outcome. Now we can focus on our dog’s recovery and not have to worry about bills. We couldn’t be happier with this service and we’re so happy we went with MetLife.
Insurer: MetLife
By: natalie