Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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This company is extremely efficient
This company is extremely efficient, Making claims are easy and someone always contacts me to let me know the status of the claim. Great company!
Insurer: Embrace
By: PATRICIA MCCARTHY
Furry freinds
Spot pet insurance has helped out with our poodle penny very much.Great customer service spot pet insurance well worth the money Thank you
Insurer: Spot
By: To
The claim process
The claim process is easy to fill out along with uploading the corresponding documents/vet bills from the vet clinic/doctor. You’re in email contact the whole time submitting your claim, and you have an answer and payment within a few days
Insurer: Pumpkin
By: Kay
Easy claim filing and quick reimbursement
My dog had unexpected major surgery. The claim filing was simple and straightforward, Spot sent regular updates, and my reimbursement was paid just 2 weeks after filing. In a really stressful time it was reassuring that filing a claim was so easy. And my dog is healthy again!
Insurer: Spot
By: Jeanette Kehoe
I disliked that I was unable to update…
I disliked that I was unable to update my address, even asking for help
Insurer: Nationwide
By: Kellee Bigelow
Handles Claims quickly and easy to…
Handles Claims quickly and easy to submit
Insurer: Embrace
By: Benetta Battle
My claims are always processed quickly
My claims are always processed quickly. Any time I have had a question or concern, I got an immediate response.
Insurer: Pumpkin
By: Howard
So glad we chose Pumpkin!!
Just always speedy responses and reimbursement and excellent customer service
Insurer: Pumpkin
By: Lisa
Claim Submissions Made Easy
I love how easy it is to submit a claim; wish we could do this for people insurance. Also, monies back are usually quick as well.
Insurer: Embrace
By: Lori Sabean
I’ve had this insurance for two four…
I’ve had this insurance for two four years I used to have a different insurance that paid better every time you’ve processed your claims this insurance has been going up every year and pay it out less even if you don’t have your dog diagnosed for the correct disease they may have very difficult to get them to pay the full amount The other insurance I used to have with a lot easier to process. I really don’t recommend them so I went ahead and cancel them. It’s just not worth spending the money for two pets when they do not process the paperwork on time claims they request so much paperwork by the time you get done it’s like 30 days to have to wait to process granted you get a military discount but in the long run, it’s not worth it.
Insurer: Embrace
By: Alma murrah