Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Great customer service and fair…
Great customer service and fair coverage of claims
Insurer: Pumpkin
By: customer
0 stars scammers
0 stars, this company will scam you, as many others, be aware, you can’t cancel, and the chat bots are terrible, I have my direct deposit set up, and they send me a check and charge me for it, and when i asked them why, they said a bunch of lies, like a didn’t have direct deposit set up and when i send I picture of it, they said oh is because of my card ? Like no explanation nothing, don’t waist your money and time here, I heard Lemonade have better options, also this scammers take a lot of time to process the claims so I hope you’re not needing that claim money back soon because they’re gonna make you wait for ti couple o weeks too, people who tell you on insta or facebook that this app is good they were paid to do so, don’t believe every good review they probably made from IA, also i am paying for the 90 % reimbursement and guest what you don’t get no even 30 percent back, i took my cat to the vet and spent well 300 dollars , and they just wanted to send me a 50 dollar check and charge me a fee for it, this is just silly and a waste of time and money , be smart don’t fall for this bs
Insurer: Fetch
By: karol suazo
Helpful & knowledgeable representatives
Helpful & knowledgeable representatives
Insurer: Prudent Pet
By: Akin
Amazing service from Amanda
Amazing service from Amanda. She took me through the entire process and explained everything about the coverage. Thank you Amanda! You are amazing!
Insurer: Fetch Canada
By: Julia Novitchkova
Great coverage and customer service
Previously had Met Life Pet Insurance for one of my dogs and they were amazing. So easy to deal with and great coverage. When my dog passed away, they refunded me for the remaining balance I had with them. I highly recommend this company.
Insurer: MetLife
By: Linda Roy
Your rep Cynthia was outstanding
Your rep Cynthia was outstanding! She explained all the ins and outs of the new policy. Quite honestly, I went into the call thinking I would not purchase a policy. Due to Cynthia’s help I purchased a policy. Tom
Insurer: Nationwide
By: Tom Cushing
Great customer service and great…
Great customer service and great explanation of benefits.
Insurer: Nationwide
By: customer
I was pleased with the customer…
I was pleased with the customer representative how she explained everything I needed to know
Insurer: Nationwide
By: Trina Handy
Very professional
Art (ext: 6229) was very professional and helpful. He explained the plan and added my second pup.
Insurer: Nationwide
By: J.B.
Great follow up
Great follow up
Insurer: Prudent Pet
By: tomalleygmail.com