Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is the best pet health…
Healthy Paws is the best pet health insurance hands down. The reimbursement is within 2 days which is unheard of with pet insurance. The customer service is wonderful if I have had to reach out - which is rarely because the process is so smooth. I have referred many friends to them and they are so happy with them as well. It’s really the ONLY pet insurance you should have.
Insurer: Healthy Paws
By: Alexandra Snyder
Service was quick and met my needs.
Service was quick and met my needs.
Insurer: Spot
By: Jenny Wang
Service is great !
Service is great !! Best pet insurance ever!
Insurer: Pumpkin
By: Miriam
Always helpful very little issues with…
Always helpful very little issues with system
Insurer: MetLife
By: customer
Very helpful nice agent
Very helpful nice agent. We had many questions and the agent was very knowledgeable.
Insurer: Nationwide
By: customer
We have been with Healthy Paws for ove 10yrs
Healthy Paws has been our furry companions insurance for over 10 years and with a couple of dogs. Everyone we have dealt with has been very compassionate and helpful. I would highly recommend it to everyone. The quality of care, ease of filing a claim and receiving payment is amazing!
Insurer: Healthy Paws
By: Lorna Lefler
Figo is professional and caring
We found the process of submitting claims easy and the quick response quite timely. Also, the understanding of the situation at the end was caring and helpful.
Insurer: Figo
By: Loretta Murphy
Spot came through when I really needed…
Spot came through when I really needed them ! I submitted my claim and was able to watch my claim as moved through the process! Customer support was very helpful. Very happy with Spot pet insurance
Insurer: Spot
By: Spencer Whaley
Beware of Embrace Pet Insurance – Inconsistent Claims, Shifting Denials, and Impossible Exclusions
I’m sharing my experience so other pet owners can make an informed decision before choosing Embrace. At first, Embrace seemed fine. They approved several claims for my cat’s GI issues, parasite treatment, suspected FIP, and even an ear infection. But once the claims became more complex, everything changed. Embrace began denying claims using shifting and contradictory explanations: • They claimed a gastrointestinal coronavirus titer was “related” to a pre‑adoption upper respiratory infection, even though my cat has not had a single sneeze or any URI symptoms since the day I adopted her. • They reclassified a temporary URI exclusion as permanent based on a fecal test that had nothing to do with respiratory disease. • They approved a December visit for ataxia, head tilt, and neurological symptoms, but then denied a nearly identical visit in January by claiming those same symptoms were “related” to a minor pre‑policy trauma from a year earlier. • They denied medication they had previously approved for months, calling their own approval an “error.” • Every time my cat showed a new symptom, they extended exclusions another 12 months. When I tried to discuss these contradictions with an adjuster, the conversation went nowhere. I explained the medical facts calmly and clearly, but logic fell on deaf ears. The adjuster simply repeated the denial and told me I could “file an appeal and send it to them,” even though they were the same person who wasn’t listening in the first place. If they dismissed my explanation, I have little confidence they would treat my veterinarian’s medical opinion any differently. The pattern became clear: Embrace will connect any condition to any past symptom to avoid paying a claim. Their interpretation of “pre‑existing” is so broad that it becomes meaningless. If your pet ever sneezed, limped, or tilted their head once, Embrace may use that to deny unrelated conditions a year later. I canceled my policy and filed a complaint with the Maryland Insurance Administration. Pet owners deserve transparency and consistency; Embrace has given me neither.
Insurer: Embrace
By: Orales Stroud
Very pleased with Spot pet insurance
Very pleased with Spot pet insurance. Web portal is easy to use. They're prompt with claims and payments and easy to reach if you want a live person! Also my recent claim for a tooth extraction was covered to my absolute delight because pet dental work is very expensive. Whew! Thank goodness for Spot :)
Insurer: Spot
By: Vickie Welch