Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Medical issues concerning pets are…
Medical issues concerning our pets are never easy especially when great expense is involved. It is an emotional time to be weighing the cost of service versus care of your pet. Knowing you have coverage for emergency costs is helpful. It took me months to submit my claim due to the emotional loss of my dog. The process was smooth and I felt compassion from those I spoke to that helped me through the process. Reimbursement was timely and so appreciated.
Insurer: Spot
By: Patricia Lystad
The quickness of processing a claim request.
Quick response and the simplicity of submitting a claim. Outstanding phone assistance when needed. Outstanding email updates on the status of your claim.
Insurer: Spot
By: Louis Stortini
Everyone was very helpful over the…
Everyone was very helpful over the phone and provided me with options for my new kittens!
Insurer: Nationwide
By: customer
Easy to submit documents
Easy to submit documents. Appreciated email follow ups on status. Claim was processed in a timely fashion.
Insurer: Fetch
By: Karen Metcalf
You exceeded my expectations
You exceeded my expectations. Great service.
Insurer: Trupanion
By: Code
Filled out the application
Filled out the application, they immediately took a double payment off my card (that was not stated very clearly), then sent an email that if I didn't have a vet record within the last 12 months, I'd have to pay for a full exam, out of pocket before they would cover anything. Being short on money for vet visits is why I enrolled. Immediately asked for a refund and no response. This company is a complete scam!!
Insurer: Nationwide
By: Nick
Yorkie Mommy
I have always had a great sense of relief with having Trupanion for my 2 Yorkies. I have talked to a few folks there, personally over the last 11 years or so, especially when I was dealing with my one Yorkie's passing one year ago. You all were so genuine and caring, even as I 'blubbered' to you! You helped me so much with all I was going through. I also received such immediate responses to any and all claims I have have for my two little 'girls'. Thank you...
Insurer: Trupanion
By: Ginny
First time having dog insurance
First time having dog insurance. We brought our pup to the vet. Submitted our recipt by taking a picture and uploading it. Within a few hours our claim was reviwed and we seen a refund to our account the next day. Simple fast and on point. Could not be happier.
Insurer: Spot
By: Rebecca Drinkwater
Highly recommend MetLife!
MetLife has been great and efficient when processing our claims! We’ve had a few medical issues since adopting our cat, things we didn’t expect to happen so we’re more than grateful that we have insurance with MetLife for our cat.
Insurer: MetLife
By: Molly
Choose Pets Best
I cannot speak higher of an insurance company. Pets Best Accident and Illness plan is AMAZING. They have saved me 1000s of dollars in just the first year and a half of my dog Ruthie being adopted into the family. They have great communication, various options for coverage and amount limits. I have the unlimited, 90% reimbursement after my $250 deductibe and it is worth every scent. They are an extremely fair company that does not look for ways to not pay. In fact, I have never had an accident or illness denied, even when my bill was over $1000. Ruthie was a rescue with complete unknown history, so even at 2 years old, they took her as no pre-existing conditions. She came with to me with worms, which I disclosed, and they said since it was short term and curable it did not count as preexisting and they would cover it. It meant a lot because I have heard of insurance companies denying things like that as preexisting conditins with other species of animals (exotics). Pest Best is timely. For most claims, they will get back to you within two weeks. If there is something they need more information or is a complicated or larger amount, they may take 3-4 weeks processing it. They always strive for two, so if they ever take longer, Pets Best will email you letting you know they are still working on it. They will also email you when your claim is fully processed. Once you are issued a certain amount they say it takes 5-7 buisness days to recieve it, but I have gotten mine frequently in 5 or less days. Their customer service is awesome. They are extremely polite and helpful. The app is really easy to use. Also, they have a vet line as a part of my plan and I have used that. It saved me a vet visit and calling poison control. It is free. My impression is that Pets Best sees you and your fur child as beings and not numbers. I never feel judged if I call about my dog doing something like getting into chocolate and then suddenly I need help submitting the claim. Ruthie has had a lot of unexpected health problems and accidents, and I don't know what I would have done without them. They are straight forward, honest, and caring. What they say they cover they do. They will help explain the reimbursement amount and decisions too if you call. They give me the peace of mind that I can treat my dog with top care, which has already saved her life more than once. If you are looking for a great company, please consider them. I recommend them to all my friends and family!