Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Joshua Sabado was very helpful
Joshua Sabado was very helpful, efficient and patient in helping me with all my concerns and questions!
Insurer: Fetch Canada
By: Pranit S
Wellness checks insurance
I talked to Bobby and he was very helpful in answering my questions and helping me decide which policy was best for my pets
Insurer: Prudent Pet
By: Kia
Use a different insurer
Spot placed so many barriers to my first claim, I canceled in frustration: 1) calls went to an off-shore answering service that was useless; 2) the claim was commingled with an invoice among my pet’s medical history and that had to be removed by an agent of the company; and 3) the company continued to ask for medical records that were far more clinical than required. Not recommended unless you are willing to put up with confusion and processing delays.
Insurer: Spot
By: Doug Barton
Fast reimbursement
My dog had an accident and needed surgery. Healthy Paws was fast with the reimbursement. Nice knowing they covered it. Expensive surgery, long recovery. We were reimbursed within 4 days. I would love if they did direct pay to the vet/hospital. Been with Healthy Paws for 7 years.
Insurer: Healthy Paws
By: WENDY S
I’ve been using Fetch for over a year…
I’ve been using Fetch for over a year now. They have been great! Aileen Andino was so helpful when I was adding an additional pet. Highly recommend
Insurer: Fetch
By: Fia Enzo
Rebecca was my customer service girl
Rebecca was my customer service girl, and she is outstanding! Rebecca is very knowledgeable on every aspect of the conversation.
Insurer: Prudent Pet
By: triciajgmail.com
They are easy to send claims and have…
They are easy to send claims and have them processed. They contact the veterinarian if they have questions.
Insurer: Spot
By: Katherine Davis
Professional and Kind people.
Professional and Kind people.
Insurer: Pets Best
By: Kristie Curtiss
Healthy Paws pet insurance has been well worth it.
Healthy Paws pet insurance has been a life saver for our pet. Our dog has undergone several outpatient tests and 2 major surgeries. He now requires prescription maintenance. The process to submit claims is easy and payment is timely. The peace of mind pet insurance coverage provides has been well worth it when unexpected illnesses and surgeries arise.
Insurer: Healthy Paws
By: S. Hartman
Very friendly and very helpful customer…
Very friendly and very helpful customer service. Would recommend the health insurance to everybody. This is my first time using it and they were very helpful and they answered my questions to the fullest they made it very easy for.
Insurer: Fetch
By: Patricia Wade