Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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After going through such a scary…
After going through such a scary experience, it was so nice to talk to wonderful people at Spot insurance. They made such a difference.
Insurer: Spot
By: Judi Kruschke
Fast and professional customer service
Fast and professional customer service! Thank you for the support during this difficult time!
Insurer: Pumpkin
By: Christian
The Meaning of Good Customer Service
My overall experience with Spot Pet Insurance is amazing!! I’m using this adjective to describe them because on the wonderful service (s) the provider for my little furry family member. Some insurance companies will let you go on paying for services you don’t need any longer. When it was time for my renewal the rep really help me in my decision. When you file a claim they are very prompt in paying with no hassles. I’m so happy I selected this company, I’m very happy with them!!!!
Insurer: Spot
By: L. Johnson
Great customer service
Rebecca was awesome! I was adding a second dog to my account and she made it so easy. Thank you Rebecca
Insurer: Prudent Pet
By: Tracy
They wanted to help
I was having a lot of trouble trying to submit a claim. Your representative knew just what to do. The claim was submitted and processed that week.
Insurer: Spot
By: terry winoker
Filing a claim is easy
Filing a claim is easy. Claims are reviewed promptly and reimbursements are easy. It is reassuring to know that in a pet health emergency, you won't go broke.
Insurer: MetLife
By: Maya
MetLife Pet Insurance is the best
MetLife Pet Insurance is the best! The reimbursement process has always been super easy and smooth. I just submit the documents and get reimbursed without any hassle or long delays. The enrollment process is very straight forward and honestly, it's been stress-free ever since I switched over to MetLife Pet Insurance.
Insurer: MetLife
By: Eric T
Very prompt. Caring
Very prompt. Caring company . Thank you
Insurer: Pumpkin
By: Elizabeth
Everything from the representatives to…
Everything from the representatives to the service was A1 for me. The representative was so helpful in answering all my questions and making me satisfied with the answers they gave I would highly recommend spot insurance to any other pet owners. Thank you so much for everything.
Insurer: Spot
By: Odell Adams
Trupanion has been great about helping…
Trupanion has been great about helping us with our dog’s medical bills. We couldn’t be happier with their customer service!
Insurer: Trupanion
By: Leanne