Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Prompt and professional
Josh promptly returned my call and answered all my questions, great assistance. Thank you.
Insurer: Fetch
By: AG
I still don't have any information for…
I still don't have any information for my new policy
Insurer: Nationwide
By: customer
Very friendly and knowledgeable about…
Very friendly and knowledgeable about the ins. Great experience .
Insurer: Fetch
By: Harriet Frantz
Easy to make claims and great response time
I have always had an easy time submitting claims on this site and the response has been exceptional. The amount they pay on claims is as good or better than most insurances.
Insurer: Embrace
By: FREDERIC
Thankful for Healthy Paws.
I purchased a Healthy Paws Pet plan prior to bringing my 8 week old Saint Bernard/Italian Mastiff Mix home. I'm thankful I did. At two years old, my dog ruptured her right ccl... During the exam we learned the left ccl was torn and needed surgical repair as well. Due to her size, the Surgeon did not recommend a bilateral TPLO surgery. Which means, we have to pay $10,000.00 per leg. There is no bilateral discount... Initially, I attempted to reach a Healthy Paws representative, in my mind, I thought I would be assigned a case worker to assure me the surgeries were covered. I called multiple times and spoke with a representative who would read my policy to me. After multiple calls I learned Healthy Paws does not give preapproval. In my mind I was waiting for the green light from a representative because I knew if I insurance didn't help with the costs; I would be forced to make a different decision. I realize my preconceived notion added to my stress at the time. I kept the faith and scheduled the first surgery. In June we started with the right TPLO and early September we had the left TPLO. Healthy Paws covered 80% of both surgeries. The app was extremely easy to use, simply upload the documents from the Vet and I would receive compensation shortly after. Although we are still in the early stages of recovery, I am relieved to have Healthy Paws at my side.
Insurer: Healthy Paws
By: Scout's Mom
Very good customer service
Very good customer service, easy to submit a claim.
Insurer: Pumpkin
By: Candy Carlson
10+ year customer, will always have them
i've had healthy paws pet insurance..... for the last 10+ years. they are definitely a premium insurer - but you get what you pay for. physical therapy. cancer treatments. $20,000 surgeries. i send them the invoice, they deposit my reimbursement a couple days later. not even batting an eye. i always recommend them.
Insurer: Healthy Paws
By: Scott
Rebecca was polite and knowledgeable…
Rebecca was polite and knowledgeable with everything on helping me choose the best coverage.
Insurer: Prudent Pet
By: kattgmail.com
Unrealistic Annual Renewal Rates
The customer service is fine, I'm giving this low rating due to the ridiculousness of their pricing algorithms. My pet's policy is set to renew in October and the monthly premium increased 68%! Yes, you read that right, 68%! I don't even know how that's legal? But I'm stuck with the policy since my dog has allergies (a pre-existing condition), otherwise Id go elsewhere. Shame on you, Embrace.
Insurer: Embrace
By: Rachel