Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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over changing - no communication
I am submitting this complaint regarding improper billing and failure to resolve an overpayment issue with MetLife Pet Insurance. MetLife Pet Insurance overcharged and withheld funds totaling $540.24, plus an additional $87.63, despite my policy premiums being paid through automatic payroll deductions. My pet insurance payments are deducted directly from my paycheck, and I submitted proof of these deductions after MetLife incorrectly claimed they had not received a payment since September 24, 2025. That statement is inaccurate. I can see the deductions on my paystubs and the payments posted in the MetLife app. At no point did MetLife notify me of a missing payment, which reflects a failure to communicate a billing issue in a timely manner. I first contacted MetLife about this issue on December 4 and was told it would be resolved within 3 to 5 business days. More than a month has passed with no resolution or meaningful follow-up. On December 5, MetLife withdrew an additional $540.24 even though the policy had already been paid through payroll deductions. MetLife also scheduled further prorated withdrawals of over $500 and another charge of over $300 for January 1, which should never have occurred. I canceled my policy solely to prevent additional unauthorized withdrawals. MetLife later claimed that canceling the policy made it harder to resolve the issue, despite having my payment documentation. I made repeated attempts to resolve this matter by phone and email and requested to speak with a manager or supervisor but was not provided access. I spoke with multiple representatives, including individuals named John, Amanda, and Monica, none of whom were able to resolve the issue. Follow-up communications consisted of repetitive questions rather than addressing the documented overpayment. I am requesting a full refund of all overcharged amounts and correction of MetLife’s billing records. This experience has caused me to lose confidence in MetLife Pet Insurance’s billing and customer resolution practices.
Insurer: MetLife
By: M.E Marie
It was a smooth
It was a smooth, simple process to submit the claim. The turnaround time was better than expected.
Insurer: Spot
By: Ginger Kidd
My claims are always processed quickly…
My claims are always processed quickly and if I need to speak to someone they always resolve any questions.
Insurer: MetLife
By: Dee Faltys
Trupanion has been amazing in every way!
Trupanion has been amazing! Our pup has been really sick over the past month, in and out of the vet and the hospital/ICU and Trupanion was incredibily responsive (on the spot!), supportive and we are so thankful for the coverage as well as the overall customer service experience.
Insurer: Trupanion
By: KP
Great customer service
I recently got my two cats insured with Pumpkin pet insurance I filed my first claim and was very happy with my experience We adopted the cat just one year ago and did not have his health history they worked with me and my claim was taken care of in a timely manner my emails were answered promptly overall a five star experience
Insurer: Pumpkin
By: Farnaz
Passionate
Amanda was Awesome!! She answered all my questions, was compassionate and patient. She was the reason we made our decision to switch to Fetch. Thank you Amanda for all you do.
Insurer: Fetch
By: RJ
Quick payout
Quick payout, excellent communication
Insurer: Fetch
By: Marcia
Stephanie was very helpful with my…
Stephanie was very helpful with my questions about my policy and coverages
Insurer: Prudent Pet
By: bmooreyahoo.com
They are outstanding
They are outstanding
Insurer: MetLife
By: mario bottieri
Great!
Quick, informative, and user-friendly!
Insurer: Nationwide
By: Muhammad