Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Overall great experience
Overall great experience, but the last claim that was processed had issues. Invoice I uploaded was not received. When I added it the next day, it caused the claim to be delayed and it took 3 weeks to receive payment. This was after multiple calls. I know take screenshots to prove what was uploaded, since I can't rely on your systems.
Insurer: MetLife
By: Tami Feierstone
Excellent service with kindness in this…
Excellent service with kindness in this time of sorrow.
Insurer: Embrace
By: TT BB
Bobby worked to get me the best price…
Bobby worked to get me the best price for my do’s insurance and was very helpful with all my questions.
Insurer: Prudent Pet
By: Me
If I could give 0 stars
If I could give 0 stars, I would. Absolutely scam of an insurance company. They charged us for 5 months and when our pet finally needed to be taken in for UTI they denied the claim. They said we didn't have a checkup in the 12 months prior to enrolling or in the first 30 days -- which is something i told them during the onboarding because he's only 2 years old, we only had to take him in for the first year of neutering and vaccinations. If the initial checkup is a mandatory requirement for any claim in the first year to be successful then why continue taking my money? Why not mention it several times? why not remind your customer? Why not train your sales reps to emphasize this? I spoke with three sales rep during onboarding and an agent before the day of his emergency surgery and they said everything looks fine. DO NOT GO WITH FETCH, their customer service is atrocious, and their policy misleading.
Insurer: Fetch Canada
By: Umar Khalid
Deny claims for BS reasons and extremely difficult to cancel. Zero stars.
Horrendous experience with this company. My dog got an ear infection for the first time in her life after my policy started. The entire claim was denied because Pet's Best said the condition was pre-existing before policy coverage began. HOW is that possible? She has never been to the vet for an ear infection prior to this. I have been attempting to cancel. I cannot speak to a real person and they are not responding to my emails. Horrible insurer. Do NOT recommend.
Insurer: Pets Best
By: GD
My policy has gone in ten years from…
My policy has gone in ten years from $360.00 per year to $3600.00 per year for the same amount of coverage. I realize that there is inflation and the cost of veterinary care has escalated as well.This seems excessive. Despite the good customer care and reasonably prompt repayment, I would choose a different company to insure my dog. Pet insurance has many additional companies who can provide service at a more competitive price. In the past I have recommended this company to all my friends and in online dog forums. I can no longer do that.
Insurer: Embrace
By: Rhoda Hartmann
The customer service rep that I talked…
The customer service rep that I talked to was very knowledgeable and was a great help with my issue.
Insurer: MetLife
By: Neil S
Great coverage & pricing
Knowledgeable, friendly customer service folks, reasonable pricing, great pet coverage options,
Insurer: Prudent Pet
By: robbs
finally !!!
finally !!! A company that stands behind what the say . my dog got sick and it cost me . almost 4,000 dollars to get her well . Spot reinbrust me more than half of that money back and did it in less than a month after me filing the claim . and they did two follow up e-mails to make sure I was happy with the amount.
Insurer: Spot
By: Waddell Monroe
Customer service is great and claims are paid fast
Customer service is great. So nice not to have to do everything via email or chat. The phone reps pick right up. So easy to submit a claim and get reimbursed. All claims have been paid as outlined in the policy with no issues. I normally get deposit 48-72 hours after I submit my claim. So far they have paid almost $9k this year due to my dog being diagnosed with Lymphoma.
Insurer: Embrace
By: John Morrison