Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Met Life Prompt
Met Life does a thorough and quick review of my claims with promo payment.
Insurer: MetLife
By: Lorri Hanna
I signed up as a new client and Rebecca…
I signed up as a new client and Rebecca was very thorough with explaining how the policies work and the different coverage amounts. She was friendly and I didn't feel pressured to sign up right away.i wish all representatives were like that!
Insurer: Prudent Pet
By: Lorraine Bailey
Phone rep was very knowledgeable and…
Phone rep was very knowledgeable and helpful.
Insurer: Prudent Pet
By: kingjoegmail.com
Thes service that I received was most…
The service that I received was most excellent
Insurer: Embrace
By: Ronald Greene
I can’t say enough good things about…
I can’t say enough good things about Pumpkin Pet Insurance. They have been there for both of my dogs, including during the most tragic and heartbreaking loss of my sweet dog. During an incredibly difficult time, they were compassionate, responsive, and truly helped me get the care and services my dog needed. Knowing I had their support made an unbearable situation a little easier. I recommend Pumpkin to everyone. They’re truly great insurance for dogs and even better people behind it.
Insurer: Pumpkin
By: Chelsea
It was great
It was great. I was on the phone with a representative and had my question answered in under 2 minutes
Insurer: Prudent Pet
By: Unk
Amanda Mello was amazing!
Amanda Mello was amazing!! She definitely knows her stuff and made it very easy for me to decide to go with Fetch for my fur baby. Thank you Amanda!! I really appreciate your help.
Insurer: Fetch Canada
By: Angela Mazzulla
Karley was very helpful in selecting…
Karley was very helpful in selecting insurance for our new puppy!
Insurer: Fetch
By: customer
It was easy to process my claim.
It was easy to process my claim.
Insurer: MetLife
By: customer
Excellent pet insurance
I've now insured 4 cats through Spot. When I starting buying insurance for our current two 1-1/2 year old brothers as a precaution when they were still kittens, one of the cats unexpectedly developed some chronic health issues that have already nearly cost $2,000. As with all of our other pets, Spot has reimbursed me for the expenses promptly and without any administrative back-and-forth. I cannot recommend them enough.
Insurer: Spot
By: Geoff Ku