Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
multiple claims denied that are…
multiple claims denied that are covered. for every time you submit a claim you have to resend medical history for every single vet visit your pet has been to in the past, Why don't they keep that on file? Then they deny it. waiting on over $1000 in reimbursement for covered claims that they are denying.
Insurer: Spot
By: amy king
The quality of coverage you offer at…
The quality of coverage you offer at competitive pricing and the attentive service made you my clear choice.
Insurer: Prudent Pet
By: Thomas J Baker
Can’t say enough great things about…
Can’t say enough great things about this insurance! I have had SPOT for 5 years for all three of my dogs. Boy am I glad I got it. My Daschund needed back surgery and SPOT was there for me and my Homer. Highly recommend!
Insurer: Spot
By: Miriam Sanchez
Rebecca is a true professional sales…
Rebecca is a true professional sales Lady and with efficiency answered the many questions I had. She is a value-added employee; keep her!! Colonel Tom
Insurer: Prudent Pet
By: tom horton
Would recommed!
I had a great experience with Josh S while setting up my policy for my dog, Xena. He was very helpful, answered all of my questions, and made the process easy to understand. Fetch is doing an excellent job providing clear communication and making pet insurance simple and stress-free
Insurer: Fetch
By: India C
Embrace won't accept your claim if you wait.
Embrace won't accept your claim if you wait. I held on to my receipts from the entire year to handle all at once. They won't accept my claims from earlier in the year because my policy renewed during that time. My pets were covered during that time. They received covered services. There should be no time limit to file a claim.
Insurer: Embrace
By: Mike H
I spoke with Customer Advocate Gerrone
I spoke with Customer Advocate Gerrone, who is a true professional, extremely customer focused, polite and very knowledgeable. He went through the changes in my policies premium, deductible and options available. He fully explained each one and answered all questions thoroughly. It was a very good experience.
Insurer: Fetch
By: Ellen
Initial experience
I thank Karley was very helpful and considerate of our situation. She listened to what I wanted for our little boy and made recommendations that fit our circumstances. She has great people skills. I look forward to working with her in the future.
Insurer: Fetch
By: Teresa
They are horrible
They are horrible. I have sent in multiple review requests and tried to email for explanations. I have had the vet send in information, but they have not responded to any of the emails. They have been happy to take my money for absolutely nothing and IGNORE ME.
Insurer: ASPCA
By: Alecia Gaines
Placing a claim is so easy
Placing a claim is so easy. When I first started a had questions. Customer service was very pleasant and answer all of my questions on the spot. I recommend Embrace to all of my pet parent friends.
Insurer: Embrace
By: Margie T. McBride