Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Trip to the ER on Valentine’s Day
It’s Valentine’s Day weekend, the last thing I was thinking about was needing to use the insurance I purchased for my new puppy, 7 months ago! But here I am, in a panic at the ER bc, my sweet little 10 month old Yorkipoo, Ginger is having GI upset since 5am. But lucky for her, she’s got a mom who purposely knew there would be days like today! The bright spot was when the receptionist said, you have Trupanion, that’s the only insurance we accept, I’ll take care of everything! 10 mins later..she handed me an estimate of cost that showed what was covered, to my surprise it was more than half of the bill. Thanks to Trupanion, my little girl received the best care and I still received a Valentine’s gift!
Insurer: Trupanion
By: Jennifer
Easy to use, quick for reimbursement
Very easy to file claims. Customer service, when I have used them, is helpful and responsive. Claims can sometimes take a bit of time, but they always do a good job of communicating what might be slowing the process down. Reimbursement is seamless too!
Insurer: Pets Best
By: Mace
Megan Hampton is what made signing up…
Megan Hampton is what made signing up for FETCH my decision. She explained and answered every question i had. I compared FETCH to all the majors, SPOT, TRUPANION, LEMONADE, FIGO, EMBRACE, ASPCA, and after speaking with MEGAN i decided this was my new home for my ROXI.
Insurer: Fetch
By: jose maldonado-hill
Very helpful and answered all my…
Very helpful and answered all my questions.
Insurer: Fetch
By: Aurora Sierra
Representatives were caring and helpful!
Representatives were caring and helpful!
Insurer: MetLife
By: customer
Mediocre
While I did not have a negative experience, Pets Best takes an exceeding long time to process claims, and I still have not received my payout from my most recent claim. I also don't like that the EOB gives you minimal information to figure out questions regarding your claim
Insurer: Pets Best
By: Austyn Stone
The Caring and supportive Company: The company shows concern for our pet…
The company shows concern for our pet Tangerine and keeps their word. Thank you. Keep up the good work.
Insurer: Pumpkin
By: Shelly
Quick and painless
Met life was fast and accurate.
Insurer: MetLife
By: Barb Gettel Personal
Emma’s Vet bills - Diabetes/Other
MetLife Pet insurance has been highly supportive and has reimbursed me for many Vet visits over the last few months. As my best friend (Miss Emma-Yellow Lab) was diagnosed with Diabetes as 10 year old dog recently. Most importantly, the exams and treatments can get expensive; I am relieved to have a strong partner and that can help improve Emma’s quality of life; and I can get financial help to cover a significant portion of Emma’s Vet bills . Thank you ❤️.
Insurer: MetLife
By: Scott W