Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Outstanding customer service
The customer service that I spoke with today was extremely helpful was able to answer all my questions she was friendly outgoing... And very respectful
Insurer: Prudent Pet
By: mathewmcdaniel.mmgmail.com
Customer support was great
I called the company to ask a couple of questions about the Fetch pet insurance and OSPCA. I had the pleasure of speaking to Amanda, who helped me with my questions in such a kind and heartwarming manner. I'd recommend her to anyone wanting to know more about the Fetch Pet Insurance programs.
Insurer: Fetch Canada
By: Behrad Rahbani
Westley Smith was top notch and laid…
Westley Smith was top notch and laid out everything very knowledgeable about the insurance plan and is a Greenbay Packer fan; GO PACK GO!! Thanks, Wes
Insurer: Embrace
By: Troy
Fast clear easy to follow instructions…
Fast clear easy to follow instructions for making my claim
Insurer: Spot
By: Steve Huddleston
Prudent Pet has actual people, not AI, to help customers!Rebecca at Prudent Pet did an excellent…
Rebecca at Prudent Pet did an excellent job in explaining the different policies and their coverage. She took time to answer all of my questions, and made buying policies for my 2 small dogs incredibly easy. I can now feel good about having a "safety net" for my fur babies, should anything ever happen to them!
Insurer: Prudent Pet
By: Jennie Schoen
Always great and quick service
Always great and quick service
Insurer: Spot
By: Kevin Morris
Easy to file,quick payment
Easy to file,quick payment
Insurer: Spot
By: Robert Friske
Your customer service sucks
Your customer service sucks. You may be good at pet insurance but 20 minutes to get someone to answer a phone call is pathetic.
Insurer: Embrace
By: NA
Exceptional
I am admittedly one of the “not so easy to please” customers who does not accept status quo. Embrace is so far beyond status quo. The claims process is foolproof, and response time is exceptional. (No, I do not hold a personal stake in this company).
Insurer: Embrace
By: Rusty Gage
Went extremely smooth
Went extremely smooth. Josh was very friendly, knowledgeable and patient. It was a pleasure working with him.
Insurer: Fetch
By: Meryl Rosen