Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I found it easy to file claims and…
I found it easy to file claims and receive reimbursement for payments I made
Insurer: Pumpkin
By: Elida
Excellent services
Excellent services , quick and easy
Insurer: Trupanion
By: Tessie
Fabrice was very helpful and quick to…
Fabrice was very helpful and quick to respond
Insurer: Fetch
By: Erin Ryan
Customer service was great and…
Customer service was great and knowledgeable of products and services.
Insurer: Nationwide
By: Customer Belinda
Submitting claims is easy
Submitting claims is easy, quick and can be done from your smart phone just by installing and using the app. The review process is done quickly and you have the choice of receiving reimbursements by check, direct deposit, and a few other options.
Insurer: MetLife
By: Kendra
This was the easiest policy ever…
This was the easiest policy ever purchased. Thank you.
Insurer: MetLife
By: Dennis Jolley
Made it easy to register for pet…
Made it easy to register for pet insurance
Insurer: MetLife
By: Dorsey Beggs
Helps in the time of need for your pet.
They answered right back when I contacted them. They were fast in processing the claim and really they were really great. It’s just the first time having pet insurance. I thought we would have been covered just a little bit more. It takes time to learn everything. It was nice not having to pay that whole amount. I just learned when we’re actually paying for it at the vet, we could also get reimbursed for the claim at the same time.
Insurer: Trupanion
By: Theresa Ganse