Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Professional and expedient!
Customer service was excellent and guided me though the process to complete submittal. Near instant feedback and payment. Super easy to submit a claim. Unbelievably quick!
Insurer: Trupanion
By: Christopher Heczko
great experience
Very quick and easy to navigate.
Insurer: MetLife
By: MICHAEL FEIMER
was very easy to make a claim
was very easy to make a claim. Customer service was very helpful
Insurer: Spot
By: customer
Richard was very good to work with to…
Richard was very good to work with to establish a new policy for our dog. He covered the details and explained options and next steps.
Insurer: Nationwide
By: Broc
I submitted a large claim for my dog's…
I submitted a large claim for my dog's surgery on a Sunday and had the amount of the claim paid in full and in my checking account on Tuesday. Great service!
Insurer: Pumpkin
By: Leo
Trupanion is the gold standard for pet…
Trupanion is the gold standard for pet insurance. They pay claims quickly and are very knowledgeable.
Insurer: Trupanion
By: Lydia Ford
Once again outstanding service and compassion.
I have been a Trupanion customer for a long time. The experience of having a pet sick is full of trauma. Trupanion has been with me every step of the way in providing me with the confidence I can afford and do the right thing for my pets at all times. I highly recommend Trupanion, and I often have.
Insurer: Trupanion
By: Stu
MetLife is so easy to work with
MetLife is so easy to work with! I feel secure with my pet's health with them!
Insurer: MetLife
By: Ilene Morrison
Great Service!
Prompt processing of my claim. Fair outcome. Great customer service.
Insurer: Pumpkin
By: Jim Liang
Great service
I believe the associate’s name was Art. He was kind and friendly. He explained everything well and I feel great about choosing Nationwide.
Insurer: Nationwide
By: Jasmine