Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Excellent care from VEG for emergency…
Excellent care from VEG for emergency surgery and quick rapid response from FETCH. thank you
Insurer: Fetch
By: Susan Johnson
I will admit
I will admit, when I was offered the thirty-day free trial from my vet, I was very skeptical, but I did it. And I am so glad I did. My puppy had an emergency, and the bill was over three thousand dollars, and I only had to pay six hundred of it. I couldn't ask for an easier experience with an insurance company than I got with you. I am so grateful, and I will keep you for as long as the dog is alive.
Insurer: Trupanion
By: Lisa Marquis Purplehaze
Complete waste of money
Complete waste of money, maybe a total scam. I started my policy when my cat was 4.5 months old and canceled it after a year because he was recently diagnosed with IBD and embrace won't cover ANYTHING digestive related all because my little kitten had one instance of vomiting prior to my policy start date. He could have vomited for any reason, ie eating plants or food he's not supposed to, or eating too quickly, but because it was on his medical record embrace said they would not cover anything digestion related. So if his IBD turns into pancreatitis, lymphoma, or even if he just needs steroids to manage it, nothing would ever be covered. I'm furious. Embrace did not cover any of the numerous fecal, blood, checkups, emergency visits, vaccines, and ultrasound tests throughout my year of having it. Embrace doesn't do anything but take your money. Apparently AKC covers preexisting conditions so I'm switching over to them. On top of that, it was really hard to cancel because two of their listed phone numbers to call would not go through. I had to call the number to BUY a policy and ask them to transfer me to cancel. Total scam.
Insurer: Embrace
By: Josephine
Everyone is very helpful and nice when…
Everyone is very helpful and nice when I call.
Insurer: MetLife
By: customer
Embrace wanted me to resubmit the…
Embrace wanted me to resubmit the invoice. Embrace claimed the limited information on the left side was cut off. Their system did the cropping. I was looking at the photo while I was on the phone with them. When I asked exactly what was missing so I could retake the photo and recenter the invoice so the dates and my first name would show the customer service rep just kept repeating herself. When I asked for another rep since we were not communicating I was put on hold for over ten minutes. Then she came back and said no one was available. This is the second time I have been horsed around about a claim. I am done.
Insurer: Embrace
By: oliver hardy
I love this company
I love this company. It's easy to upload the documents for "New Claim". I get a confirmation email very quickly and in a matter of days (2-3) when they are reviewing and processing my case. After that I get another email, which informs me, how do I get my portion back including with the $ amount. I had 3 options to choose from. I got my $ back in like matter of seconds. I could not believe it - I was very happy!!! Only thing is: I had 7 days to click on the link to receive the payment. The first time (previously) I forgot to do that > I had to call the Company (MetLife Pet) and I got my $ in the mail as a check. The employee was super nice and very helpful / understanding. She explained to me how their process works.
Insurer: MetLife
By: Leapy's cat Mom
Quick and efficient response time
Trupanion has always reimbursed my expenses quickly and with no issues. I would recommend Trupanion for anybody with a dog!
Insurer: Trupanion
By: Beth
Blazing fast claim processing time
Claim process is a blast with this company, with few simple docs they make sure you get reimbursed blazing fast. best pet insurance out there in 2025.
Insurer: Spot
By: Orel Mor
Great customer service and made the…
Great customer service and made the process painless!!
Insurer: Trupanion
By: Laura
Timely evaluation of my claim and great…
Timely evaluation of my claim and great payment response directly into my account! We had to seek urgent vet care while on holiday vacation. Once again, I am grateful for this insurance coverage! Thank you!
Insurer: Pumpkin
By: Kerry