Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Easy claim process and helpful workers.
Easy claim process and helpful workers.
Insurer: MetLife
By: customer
Always treated faily and efficiently
Always treated fairly and efficiently.
Insurer: Embrace
By: Ron Arpino
Medical issues with our cat…
My cat has had some medical issues going on recently. Embrace has been very good about reimbursing us for the expenses. We are very grateful to have this pet insurance.
Insurer: Embrace
By: Janis Ritter
Amanda was a great representative
Amanda was a great representative who answered all my questions . She was very educated in her profession which made me feel confident choosing this insurance.im hoping everything turns out well . Thank you
Insurer: Fetch Canada
By: Shere NJay
Haley was a great help filling in the…
Haley was a great help filling in the form as my diagnosis was not listed. All in All Process is very straight forward & easy.
Insurer: Embrace
By: Donna
Thanks for processing my claims in a…
Thanks for processing my claims in a timely manner. Fetch has giving us the peace of mind that we need for our family pet.
Insurer: Fetch
By: Nadeene
Embrace is the best furbaby insurance
Embrace is the best insurance and I always tell people with pets to look into embrace. The claim process is simple.
Insurer: Embrace
By: Dominique Johnson
Fast, efficient, no hassle
Fast, no hassle and efficient claim processing. Excellent customer service
Insurer: Spot
By: Steven Master
Peace of Mind When We Needed It Most
When my 3-year-old dog suddenly began heavy breathing, I knew something was wrong. We rushed her to the vet, where she had to be kept for several days for monitoring and treatment. It was a stressful time, not only worrying about her health but also facing the reality of a very expensive vet bill. Thankfully, Pets Best was there when we needed them most. Knowing that more than 75% of that bill was covered gave us incredible relief. It meant we could focus on helping our dog recover, instead of being consumed by financial stress. The process was smooth, and the support gave us peace of mind during one of the scariest moments we’ve had as pet parents.