Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I wanted to ask about what services…
I wanted to ask about what services were covered but chat doesn’t work AND was on hold for over an hour. I sure hope it improves now that you took my money
Insurer: MetLife
By: Beth Miller
Horrible service
Horrible service. Website having issues. Called customer service to cancel my policy Was on hold forever. Finally they said they’d have someone call me back. Waited an hour and a half. No call back. Called again. Was put on hold then someone from the wrong department answered. I’m canceling my policy. This is ridiculous
Insurer: ASPCA
By: David
Very easy to file claim,
Very easy to file claim, Quick response.
Insurer: MetLife
By: MC
Absolutely the worst experience I've…
Absolutely the worst experience I've ever had with an insurance company. Submitted required information 3 times and no updates after almost 2 months of initial filing of claim. Hold times for customer service is 30-60 minutes every time I call for an update. Absolutely unacceptable.
Insurer: Pets Best
By: Laura Baumann
How can I sum up my gratitude?
Words can hardly capture the gratitude I feel for helping to save my bulldog. I am truly in awe of Trupanion and its exceptional customer service. For over 10 years, Trupanion has given my pets access to the best possible care, allowing us to make medical decisions with confidence and peace of mind. Thank you, Trupanion, for being such an important part of our family’s life.
Insurer: Trupanion
By: Bahareh S
Basically I had to upload the same…
Basically I had to upload the same documents on every claim. The documents uploaded were not centrally saved for reference and were not properly reviewed It was a frustrating experience.
Insurer: MetLife
By: customer
Outstanding
Spoke with Aileen today. She was very knowledgable and has a great personality. She answered all the questions I had. Outstanding customer service
Insurer: Fetch
By: Cynthia Martin
When you need help!
If there is any problems , you can talk to a live person!!! That is so important to me !
Insurer: MetLife
By: A. M.
Great Experience
I worked with Kia while setting up pet insurance and had a great experience. He was genuine and so nice and was able to answer all of my questions. Very good customer service.
Insurer: Nationwide
By: customer
insurance for minnie
very good people
Insurer: Prudent Pet
By: McGillisJgmail.com