Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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i had locked in a different price and…
i had locked in a different price and when i tried to finish it booted me out of the application and made me pay more.
Insurer: MetLife
By: Leo Castaneda
Customer rep was great
Customer rep was great. Very informative and pleasant.
Insurer: Prudent Pet
By: Kevin Twohig
Easy application process.
Easy application process.
Insurer: MetLife
By: LISA MANIKOWSKI
The best experience ever
The best experience ever! The team is super quick with getting back to me.
Insurer: Pumpkin
By: Maria
Help when Needed
I was concerned about the cost of my pet insurance. Samantha was able to explain to me clearly what factors made up the charges and what I could do to manage them. I called originally planning to possibly cancel my coverage, but with her help reached a compromise I could live with.
Insurer: Fetch
By: Anthony Biscottini
Easy to understand and navigate
Easy to understand and navigate
Insurer: MetLife
By: Mary Fourth
Easy enrollment through my employer's…
Easy enrollment through my employer's LifeBalance Program.
Insurer: MetLife
By: Leigh Cathy
The service and claim was super fast…
The service and claim was super fast and accurate.
Insurer: MetLife
By: Jennifer Carr
Great service and professionalism
Great service and professionalism. I submitted my cat Orbit's bill from the emergency vet office and they processed it quickly. I did not expect this to happen to my cat and the expense was a surprise but having this insurance has been such a blessing.
Insurer: Spot
By: Michael Robertson