Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Request more and more records that…
Request more and more records that don't exist for a young cat. I submitted his vacination and neuter records when I got the policy. He has only been to the vet twice since then - once for annual check up - sent those records twice and once for dental work. Also sent those records. Now your asking for more records? He is only 18months old! Has been to vet 3 times! There is no number to call or email for contact. Sure is easy to buy the policy - not so much to use it.
Insurer: Fetch
By: Terry McCarty Olson
A good company
Very quick to reimburse me for my covered expenses. They also have excellent customer service. I only wish I had known about them much earlier because then my dog's visits and expenses related to Behavioral Health would be covered (pre-existing so not covered). I also wish the premiums were lower.
Insurer: Pumpkin
By: Christine Sabatino Dunleavy
Positive Claim Experience
After submitting a claim the response was quick and the coverage was great. I am very satisfied with Spot Insurance and feel that my dog is fully protected.
Insurer: Spot
By: Julie Syverson
Very easy to file a claim
Very easy to file a claim. It did take a while to receive funds, but I was kept up to date on why (paperwork from vet). I am very pleased with PetBest.
Insurer: Pets Best
By: Donna Kim McElroy
Embrace makes it easy to file a claim…
Embrace makes it easy to file a claim and they have been prompt with payments and fair with deciding what to pay.
Insurer: Embrace
By: jennifer gibbs
PetsBest is the best!
I had never had pet insurance before adopting my current rescue, but was persuaded to look into getting it by my vet. I researched the different companies and decided on PetsBest. I got a policy that has a $1000 deductible and then would reimburse me 90% after meeting that level. My new pup was only a year old and that seems like a reasonable thing to do. I had read that PetsBest treated their clients well, and hoped that I had made a good decision. Then the day came when I needed to file my first claim. Oh, my goodness: that process could not have been easier! I received immediate confirmation that my claim had been received and got updates until the final decision had been reached regarding my claim. I have now met my deductible and the service continues to be excellent. Truly, I can't recommend PetsBest any more highly! I am grateful that I bought it. It has given me peace of mind every time my dear dog has needed any kind of treatment.
I wanted to change my plan to cover…
I wanted to change my plan to cover more for my dog. I waited a whole year so I could go in and change it, but i didn’t receive any emails prompting me for an opportunity or window slot to change. I need some assistance
Insurer: Spot
By: Kianna Trent
Satisfied
I recommend Pets Best to everyone and I am happy to report the claim process is very smooth and I will continue to recommend
Insurer: Pets Best
By: AMY
Bad business practices
We received a notice that our 24hour Pet Watch was transferred to Hartville - they downgraded our coverage and tripled our monthly premium for the two cats from $137 to $392. There is no account information, no way to see details. We received no notice prior to this email. We can’t even cancel the insurance. That this is legal in the US speaks leagues to why everyone is so pissed off. Businesses are run poorly and they cover their lack of management ability by treating their customers poorly, overcharging while failing to provide value and engaging in other unscrupulous behavior.
My agent or customer service rep
My agent or customer service rep. Not only was she knowledgeable but she was super friendly.
Insurer: Embrace
By: Jess Martin