Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Efficient claim submission process
Nice, clear, easy-to-handle website, courteous staff and efficient communications. A bit on the pricey side, but has been really worth it for us.
Insurer: Embrace
By: Irena Khrebtova
Aileen was a pleasure to deal with
Aileen was a pleasure to deal with. No pressure to enroll and very kind. Thank-you!
Insurer: Fetch Canada
By: Ashley Howe
Amazing service
Amazing service! I have never had an issue in 3 years! Thank you! Embrace Pet Insurance!
Insurer: Embrace
By: heleln Scott
Customer representative MEGAN was…SUPERB!!!!
Customer representative MEGAN was superb. She answered my questions about my recent claims and informed me that I omitted a wellness form. She advised me to obtain it from my vet, which I did, and thus, obtain reconsideration for benefits for recent claim filed and also for a prior claim that I omitted the forenamed form. Megan volunteered to contact my vet office to obtain the earlier wellness form for the prior claim. I so impressed that she would make the effort to contact my vet to ensure that the proper form(s) that Fetch claims needed for my respective claims' reconsideration were obtained. Megan acted to aid me for which I thank her. Megan just contacted me to inform me that she received the requested documents from my vet. What I experienced with Megan was a customer representative who is knowledgeable, courteous, patient, and went above and beyond with help. She is the consummate professional, which is so rare in this era. Megan is a GEM!
Insurer: Fetch
By: Customer
Pumpkin is the best.
Pumpkin is the third pet insurance company I have used. It is by far the best! Customer service is great!
Insurer: Pumpkin
By: disappointed
Jacqueline and Joel helped a lot
Jacqueline and Joel helped a lot. I had to update my card because my card that I had on file had gotten hack. Always have wonderful experience when contacting Embrace everyone is so great
Insurer: Embrace
By: Jacqueline Patsouras
Joshua was really great to work with
Joshua was really great to work with. He was really positive and patient with us.
Insurer: Fetch
By: Louie Baca
I agree this is a great pet insurance…
I agree this is a great pet insurance company. Easy to submit claims, fast review of the claim, and quick turn around time on sending out funds. The invoices need to be for a single pet at a time, but once you are aware of that, it is a very smooth process
Insurer: Embrace
By: Scott Silver
Chow chow Mom for over 20 years
I would highly recommend Pet's Best! They are always right there! They are the best!