Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Truly amazing
This company is truly amazing. I had the best experience and follow up call with Rebecca. She is so personable and made the entire process so easy. I found this insurance through Pawlicy.com and made the best choice for my breed and the policies were good and affordable. Rebecca also solidified my choice! Thank you so much for your help.
Insurer: Prudent Pet
By: Kassandra
They are great
They are great! I had to take my 1 year old puppy to hospital on a Sunday, then to 2nd hospital because thec1st one closed. Plus, I called poison control. I turned in all receipts and in just a few days I was getting emails about each claim was being paid. It was a super easy process. I would recommend Spot for all pet owners. My little baby is ok!
Insurer: Spot
By: Brenda Griffin
Good choice for pet insurance
Pet's Best is relatively affordable and provides good coverage for our beloved cats. It's easy to use the online claims portal, and customer service has always been helpful.
Insurer: Pets Best
By: Jennifer
Had a good experience with Spot during…
Had a good experience with Spot during my cats recent emergency. The virtual vet service helped me make a decision to take him to the hospital. The reimbursement was inline with other pet insurance timelines as well.
Insurer: Spot
By: Gayle
DID NOT LIKE TALKING TO SOMEONE IN…
DID NOT LIKE TALKING TO SOMEONE IN ANOTHER COUNTRY AND COULD NOT UNDERSTAND THEM. WANT AMERICAN PEOPLE
Insurer: Spot
By: Linda Boice
Amazing company
Great company! Gives me the reassurance I need as a pet owner. So happy with their coverage and service! Cannot recommend them enough
Insurer: Spot
By: Holly Peterson
The customer service is wonderful.
The customer service is wonderful.
Insurer: Prudent Pet
By: swpollardcomcast.net
My experience with agent Bobby was…
My experience with agent Bobby was great he knew exactly how to explain my needs for my cat Lucy 😎j
Insurer: Prudent Pet
By: lorrainecarrabinogmail.com
Amanda the Gem 💎 of Fetch!
Amanda was the most knowledgeable, kind, and helpful customer service rep I have ever worked with, you guys have a true gem at your company. I will definitely be referring fetch to all my fellow dog moms.🐾
Insurer: Fetch
By: Karla cota
Aileen was great!
Aileen was super knowledgeable, kind, and fast! She addressed everything I needed without any issues and I feel great knowing my pup has all the coverage he needs.
Insurer: Fetch
By: Alice