Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I strongly advise against purchasing…
I strongly advise against purchasing car insurance through Sonnet. My sister and I obtained a policy with Sonnet while we were students. When I stopped driving the vehicle and needed to have my name removed from the policy, we attempted to contact Sonnet repeatedly to make this change. From August through January, we made numerous phone calls and sent multiple emails using the contact option on their website. During this entire period, we received no response and were unable to reach an agent. Because Sonnet failed to respond or document our requests, there were no agent notes on our file. As a result, our policy remained unchanged despite our repeated efforts to correct it. Eventually, due to the ongoing lack of communication and the financial burden, we decided to cancel the policy. After this, Sonnet withdrew approximately $1,400 from our account. When we were finally able to speak with a representative, we were told the money would not be refunded because there was “no record” of our prior communication, even though the lack of documentation was due to Sonnet’s failure to respond in the first place. Additionally, our participation in the Shift program was affected because I was no longer driving, which caused location data issues that were never addressed due to Sonnet’s inaccessibility. Payments also increased significantly without adequate notice or explanation. Overall, the lack of communication, accountability, and customer support created serious financial stress. Customers should be aware that unresolved issues may not be documented, and this can be used to deny responsibility later. Based on our experience, I would not recommend Sonnet.
Insurer: Sonnet
By: zaina luthon
My questions were answered…
My questions were answered comprehensively and the process was seamless.
Insurer: Nationwide
By: Julia Hall
Easy to use claim system
Easy to use claim system, very prompt refunding. Staff are lovely if you have any questions.
Insurer: Pumpkin
By: Oonagh
Art was great
Art was great. He helped me find another policy. I am upset that the coverage my dog received is no longer available. Genetic coverage and internal things like cancer not covered. As pets age things happen and now no coverage for those things. You forget about the senior dogs. Do better.
Insurer: Nationwide
By: customer
Best pet insurance for my 2 Dogs a Shih Tzu and Goldendoodle
I have had a great experiance with my Veternarian Stockbrige Animal Hospital with excellent service and Best Pet insurance. It was easy to submit claims . All claims was reimbursed within 2 weeks Highly recommended
Franklin was super nice and transparent…
Franklin was super nice and transparent with me, he was beyond helpful. I genuinely appreciate his help.
Insurer: Nationwide
By: customer
You are making too many mistakes which…
You are making too many mistakes which is not only costing your customer money, but wasting our time. Your hold times are too long.
Insurer: Healthy Paws
By: Chute Adrienne
Great claim turnover time
My claim was completed in just a few days. In addition, customer service is always exceptional!
Insurer: MetLife
By: Mary McKenzie
Best care and coverage
This hospital has the best care ever. This insurance keeps up great communication with claims processing and is caring enough when our other dog didn’t survive cancer they sent a condolence card.
Insurer: Pets Best
By: John
Clear and Easy to Use
Layout was very clear and interactive portion was easy to use. Information was pretty clear and I like that you were able to switch information back and forth to compare pricing and coverage easily before choosing.
Insurer: MetLife
By: debmwright