Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Claim submittal is so easy
Claim submittal is so easy and Customer Service (in this case Brittany) is so friendly and helpful! Highly recommended pet insurance!
Insurer: Embrace
By: Klaus Tum
Claims process for multiple pet policies is not very clear
Embrace generally seems to cover expected costs of wellness visits with the wellness "club" upgrade. I do find the claim process unclear and often a bit glitchy- the "diagnosis" button in particular often does not appear and you have to go back and forth through the screens in the claim uploading process to get it to reveal itself, which is annoying. I also am not clear if I can submit one claim for my two cats, who are always on the same invoice as I take them together for their annual wellness visits. Until this is clarified, I submit two separate claims, which is what the site seems to suggest is the fastest way to process. Wish that was clearer. Insurance is onerous to me in general- the vets used to process, now it's on the owners. Just grateful for future me that I can afford it with young cats so we can afford, with insurance help, anything that comes up as they age.
Insurer: Embrace
By: deanna webster
No Coverage, Money Stealing
Spot insurance does a fantastic job when it comes to hanging up over the phone. If your pet has any chronic disease or god forbid they get the same disease twice like periodontal disease. Know that it will not be covered, any cash you pay for a disease that happens more than once, even if it is a year apart, will not be covered. Also know that their service line does not help customers, they love to hang up if they feel that you are frustrated. Obviously when you get hung up on it makes a person feel way more frustrated. Go figure
Insurer: Spot
By: Joshua Myung
The lead time for review of claims is…
The lead time for review of claims is ve ru quick I’d say within a week very responsive and have had no real issues getting the care and support I need
Insurer: Spot
By: Matthew
Easy process very fast and…
Easy process very fast and professional. Very happy with the service and I will recommend too many Thank you again spot
Insurer: Spot
By: Simon Howells
Great and easy to work with!
Great and easy to work with!
Insurer: Pets Best
By: Angie
Aileen Adino was very helpful and very…
Aileen Adino was very helpful and very nice .
Insurer: Fetch
By: Marta Rios
Nadine was awesome
Nadine was awesome - very informative and understanding of my million questions thank you so much!
Insurer: Fetch Canada
By: Annie
They reply very quickly.
They reply very quickly. Always answering my questions and very empathetic to my pets needs.
Insurer: MetLife
By: N. August