Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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5 Stars!!
MetLife Pet Insurance has been exceptional! So easy to use and to get reimbursed! Thank you for making it such a great and easy experience.
Insurer: MetLife
By: Carol Juliano
Both the women I spoke with were so…
Both the women I spoke with were so friendly and helpful.
Insurer: Prudent Pet
By: michella.sawyergmail.com
Professional and friendly and A1 customer service
They are professional and very friendly and understand your financial and they have the best customer service
Insurer: MetLife
By: Shaun and Lucy
Every one I spoke with was very polite…
Every one I spoke with was very polite and helpful.
Insurer: Nationwide
By: Christine
Simple reimbursement process and…nailed it!
Simple reimbursement process and recently very quick with approval process when our pet went into ER. Best decision we made. Even ER was happy we had Trupanion. Under stressful situation, nice to know they have our backs and make things easier.
Insurer: Trupanion
By: ROD
Quick Customer Service
Agent I spoke with quickly triaged the issue and was able to provide quick resolution.
Insurer: MetLife
By: Maj
Spot was there when it mattered most.
In one of the most difficult times in my life as a dog mom, Spot seemlessly managed the bills I submitted. I didn't need to jump through hoops as I have with other insurance companies. Instead, I was able to simply submit my bills and the payment came quickly and without issues. It made an extremely difficult time, less stressful knowing Spot was there to help.
Insurer: Spot
By: sandra McCulloch
professional and answered every…
Very professional and answered every question.
Insurer: Nationwide
By: customer Mike
Rebeca did great in explaining how…
Rebeca did great in explaining how prudent is the best option for our pet!
Insurer: Prudent Pet
By: kyle
I appreciate the immediate attention…
I appreciate the immediate attention that is given my bills. Also the fact when I call I get to talk to a real person. Don't ever change that.
Insurer: Trupanion
By: April AUGER