Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Happy with our decision
We were debating between 2 insurance companies, but after speaking to Aileen, we signed up with Fetch. She was so pleasant and answered all our questions and offered us the biggest welcome to the Fetch family! We're so confident we made the right decision, all thanks to Aileen.
Insurer: Fetch Canada
By: Jessica Tello
rep was very helpful and even let me…
rep was very helpful and even let me know about a couple things I previously did not know
Insurer: Fetch Canada
By: Kara Patrick
Rebecca was so friendly answered every…
Rebecca was so friendly answered every question. Even when sometimes I didn't understand she would repeat and be really nice about it. She was just a sweetheart. She took time to listen and to respond and answered every question and very friendly. I would recommend her again to friends.
Insurer: Prudent Pet
By: Diane
Fantastic company !
Fantastic company !! They are well informed and listen to the client. In addition, they are quick when we submit a claim.
Insurer: Embrace
By: Dianne
Love Pets Best!
This insurance company is very timely, great communication, and covers a lot! I wish my insurance was as good as PetsBest. The explanation of benefits is easy to understand. Making a claim is a breeze. My dog got E. coli, then had a reaction to the antibiotics, all of which was a $2400 ordeal, but with PetsBest insurance, we only paid $400 of that bill. Well worth it!
Insurer: Pets Best
By: Kailyn
Amanda was sweet and very…
Amanda was sweet and very knowledgeable. Amanda took the time to go through all the coverages on the policy and answered all the questions I had; she was wonderful!!!! Thanks Amanda
Insurer: Fetch
By: Mike
Amanda was extremely helpful with an…
Amanda was extremely helpful with an issue I had, working to get an answer for me, and she helped me get a policy set up for a new pet that I have.
Insurer: Fetch
By: Mike M
Claim process
Claims we're handled in a reasonable time. Covered expenses were paid, great experience with insurance coverage. Best decision I ever made with my pet.
Accident Insurance Helped My Old Friend
I downgraded to accident only coverage last year due to financial strain and I’m so glad I kept it! My dog is not a chewer and has never had tooth issues before. Well, he came up to me one day whimpering and I was shocked to find that one of his molars was broken nearly in half! When the vet put him under to remove it and clean the other teeth, they found two teeth that hadn't been broken by whatever trauma had occurred but instead were starting to rot and needed to come out before they made him sick. I knew Pets Best would cover the accidental tooth break so I didn't hesitate to bring him in for it. If I hadn't, I wouldn't have found out about the two bad teeth and he could have gotten really sick and miserable. Even though I paid for the dental cleaning and bad teeth myself, the fractured tooth was covered by Pets Best and took a huge amount of the financial burden off my shoulders. My dog has been my best friend for 12 years and not only was his painful broken tooth taken care of but being able to go in knowing the accident was covered helped me discover another unknown problem that is now resolved and giving him a much better quality of life in his remaining years. The claim was easy to file and I received my deposit in a few weeks. Highly recommend!
TOO LONG WAIT FOR REIMBURSEMENT
I have been using Pets Best for 7 years and have always been pleased with them until my recent claim. The communication in how my claim was going was processing was unsatisfactory. The time the claim took to be paid was unsatisfactory. The time it took their claims department to request medical records was unsatisfactory. However, I was eventually reimbursed.