Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Best pet insurance
I have had the best relationship with Spot! The CS is always willing to have patience with any questions or concerns. You can hear the smile in their voices. My coverage is parallel to none other and processes is extremely prompt. I'm a customer for life!
Insurer: Spot
By: Elizabeth Henry
Best insurance company to go with!
Applying for tenants insurance was stressful. So many different wordings for the same things. Sonnet made it super simple to understand,applying was easy and fast and all online! Such a convenience! Their super helpful when you do need it. The chat is easy to access and simple to understand. Emailing is super fast. Thir response times are amazing 👌. Their also extremely understanding and willing to help as long as we the holder communicate to them. 1000% would recommend
Insurer: Sonnet
By: Stephanie Kelly
I’ve been with Spot for over a year
I’ve been with Spot for a year now and I absolutely love it! Claims are handled in a timely manner and everything is always taken care of with love and care! I’ve never thought of changing companies because it’s just so perfect
Insurer: Spot
By: Jasmine Lusiak
very helpful
great customer service very helpful, everything was explained
Insurer: Nationwide
By: Jessie
They are very efficient in handling the…
They are very efficient in handling the request forms. Also, they have excellent customer service. They are patient when answering my questions. All in all, I’m very happy with their service.
Insurer: Spot
By: Maria Rocha
She made everything easy
She made everything easy, very helpful and knowledgeable.
Insurer: Fetch
By: The Shackelford's
Josh Sabado was very kind in answering…
Josh Sabado was very kind in answering all my questions. He was very prompt in getting back to me when I needed to go over anything related to the policy.
Insurer: Fetch
By: Tracy Long
Great options
Great options, easy to maneuver website
Insurer: MetLife
By: INDRA GUMAN
One of the best decisions I’ve made
Getting Trupanion pet insurance through Chewy was hands down one of the best decisions I’ve ever made as a pet parent. During an incredibly stressful situation with my kitten, Trupanion made everything so easy when I needed it most. They pay the vet directly (as long as the vet is set up), which was huge for me. I simply asked my vet if they would sign up and they did. Because of that, I didn’t have to wait for reimbursements or front thousands of dollars. Claims were approved within minutes, and the relief I felt was unreal. On top of that, their customer service is amazing. No endless call tree, no robots, when you call, you get a real human being on the phone who is kind, helpful, and efficient. I insured my kitten at just 8 weeks old, and I cannot stress this enough: get your pet insured as soon as you bring them home. It will save you money, stress, and so much emotional energy when something unexpected happens. Honestly, I can’t say enough good things about Trupanion. They showed up when it mattered most, and I’m incredibly grateful.
Insurer: Trupanion
By: Naresh Mar
Jack had surgery for a swollen gland in…
Jack had surgery for a swollen gland in his mouth from a dog attack that transpired and caused broken teeth that we were not aware of at the time. They reimbursed us the amount agreed upon after deductible and has been very helpful and friendly helping our pet so we added our other English to the insurance. Karley Gulash was very forward and helpful with understanding what would be covered and what was needed for ziva. Great place so far!
Insurer: Fetch
By: Kendra Brittain