Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Manipulative pricing and terrible customer service
I recently called customer service to get clarification on why my pet insurance premiums doubled within a single calendar year. After waiting on hold for 20 minutes, the representative I spoke with was incredibly dismissive and rude. When I asked for the reasoning behind the massive increase—beyond my dog simply getting one year older—she refused to explain and claimed the reasons were 'clearly outlined' in my renewal email. When I pointed out that the email only listed the new premium cost without explaining the why, she actually insulted my reading comprehension skills—twice. Sending an email that just states a higher price without any context or explanation is a manipulative business practice.
Very nice and patient rep!
Was a bit confused about my policy and everything that went into it and the representative I spoke with was very kind and patient with all of the questions I had. I feel much more confident with my policy now!
Insurer: Prudent Pet
By: Kingsley Strickland
Highly recommend!
Just great service all around!
Insurer: Pumpkin
By: LISA FALZETTA
Great experience with customer service and processing claims
Customer service pleasant and helpful with claims and explaining polocies. Quick response to claims.
Insurer: Healthy Paws
By: Margie Carroll
Everyone was very helpful and it was…
Everyone was very helpful and it was quick and easy process
Insurer: Nationwide
By: customer
I have had Spot insurance for probably…
I have had Spot insurance for probably almost 2 years! My cat Meeko needed surgery to remove bladder stones that could not be treated with medication! Filing a claim was easy and the response was swift.
Insurer: Spot
By: Marjorie Reid
Hassle-free experience
Claims submission is simple, I seldom wait more than a few days for processing, and reimbursements are so quick with direct deposit. I’ve simply never had any hassles with Healthy Paws.
Insurer: Healthy Paws
By: T. Bowersox
Not user friendly
It was very easy to sign but not to file a claim. I purchased the Wellness package so I waited to have a few receipts before I filed. I had to file each one separately even though they were from the SAME vendor. They say supplement or vitamins are covered but I think Wrap a Pill should be covered because he wouldn't take any pill without it. They disagreed. I will say they told me 10-15 business days & clms were processed or denied the next day. We will see how long it takes to get the checks. That is wasteful to cut me individual checks. I feel the entire process is NOT user-friendly. I wanted to give 3.5 stars but that wouldn't work.
Insurer: Embrace
By: Corinne