Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Polite and professional!
Polite and professional!
Insurer: Nationwide
By: Kathleen
Knowledgeable and friendly
The representative I spoke to was very kind and knowledgeable. She helped me in a quick fashion and was able to answer all my questions.
Insurer: ASPCA
By: Anna Y
Great experience
I was not previously aware that Nationwide offered preventive care as part of my pets policy. I’m thankful everything is covered under one policy. The website was easy to use and understand.
Insurer: Nationwide
By: Stephanie F
PetsBest Saved Harlow’s Life
Harlow was diagnosed with lymphoma and given four to six weeks to live. Without PetsBest we would not be able to afford chemotherapy. PetsBest saved Harlow’s life. Thank you!
Insurer: Pets Best
Veterinarian: VCA SouthPaws Veterinary Specialists & Emergency Center
By: Christopher
They certainly are good communicators
They certainly are good communicators. And without pet insurance, it would be much more expensive. Thanks Fetch!
Insurer: Fetch
By: Hope
Excellent customer service
I had insurance for Jill, and you indicated that you would refund me for the months after she had passed. You added Princess Amy, and I am very pleased with your customer service.
Insurer: Nationwide
By: Joyce Lillemon Boschert
great customer service
great customer service
Insurer: Nationwide
By: customer
Real easy to talk to the customer…
Real easy to talk to the customer service reps
Insurer: Nationwide
By: LdotNelson
Pets Best is The Best
"Your excellent customer service and expedient claims process is a built-in incentive to invest in my pets' health, knowing that a portion of the cost will be reimbursed. As you know, pet care can be expensive, but your insurance allowances encourages me to take the proactive steps that benefit the health of my fur-babies. Thank you so much for your support!"
Do not use this company. Find ways to not pay valid claims.
I had filed a claim for the extraction of 4 teeth for my dog. I have the dental coverage add on and it says it covers extractions. They said they would not cover it because it was preexisting even though the vet did not find this until a teeth cleaning. Also terrible claim process.