Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
Other Categories
Best Decision We've Ever Made
Fair, responsive, and gracious, Trupanion has made it easy to make good decisions for the health of our dogs. Trupanion has always been helpful and quick to respond to any query or claim. We could not be happier with having Trupanion in our and our dog's lives.
Insurer: Trupanion
By: Thomas & Kristin
Getting a quote was easy
Getting a quote was easy, fully detailed and clear. When calling, the representative was friendly, knowledgeable and efficient. Overall great experience getting setup.
Insurer: Prudent Pet
By: Hope Salamone
MetLife has been great to work with
MetLife has been great to work with. Great app, good communication and helpful.
Insurer: MetLife
By: Erin Huang
Avoid Healthy Pet insurance through Chubb
I've had Health Pet insurance for my two cats for 9 years with gradual increases in premium. Now on 12/28/25 they increase the monthly from $189 to $471 without my acceptance or approval! And when I see the charge and try to cancel they are "closed" for the holiday! I send and email but when I do talk to an agent am told they sent a notice in October. I go back through all emails. No notice. And shouldn't they require an approval of a jump like that?? Now they don't want to refund it all but prorate from the day of contact snd charge a $14 processing fee! They can send a text to wish your cat Happy birthday but not to tell you you premium is going up almost $300!!
Insurer: Healthy Paws
By: Jneil Nelson
Trupanion and my "Mo". I purchased Trupanion 8 years ago when…
I purchased Trupanion 8 years ago when I first adopted Mo. I am so glad I did since he was diagnosed with cancer a few days ago. The urgent care hospital not only took care of my dog, but they also contacted Trupanion and handled payment of my bill! I am so thankful to have Trupanion.
Insurer: Trupanion
By: Ruth Bodnar
Efficient and Friendly
Trupanion agents are friendly and respond to claims efficiently.
Insurer: Trupanion
By: Mary Kristin Michael
Great service and value …
Your customer service representative was knowledgeable caring and easy to communicate with.
Insurer: Trupanion
By: Mike
Great coverage and really easy to work…
Great coverage and really easy to work with. Awesome customer experience!
Insurer: Trupanion
By: Jennifer
Great Pet Insurance
Honestly, when going to deal with an insurance company, you expect to have a crap time. But I'd be lying if I said I wasn't surprised and pleased each time I've had to call them. They've definitely been the most helpful customer service team I've had to deal with, and always help me get exactly what I need when setting up my policies. They also give me all of the options up front and adjust if I decide to change my mind mid-setup. Honestly, have been super pleased with them and will keep using them to keep our fur babies extra cared for.
Insurer: MetLife
By: Nick Arbeiter
Claim Closed Without Explanation – Reopened Claim but Told It’s “Just Closed, Not Denied”
FPI30000114468 My claim was closed without a clear explanation. When I reopened it, FIGO said it cannot be appealed or processed because it is “just closed, not denied.” They then asked my veterinarian to contact them to explain a credit shown on the receipt, even though the receipt already includes full vet information and FIGO has my vet on file. This is unacceptable. I pay insurance premiums. It is FIGO’s adjuster’s responsibility to verify invoices directly with the vet, not to close claims and push the work onto the customer or the veterinary clinic. Closing a claim without verification, refusing to reopen it, and then telling the customer to ask the vet to call you is irresponsible and lazy claim handling. If you actually need reimbursement when your pet is sick, be very careful with FIGO.
Insurer: Figo
By: Ada Ng