Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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I enrolled a new cat
I enrolled a new cat, my family, and added a plan. Long story short I received some emails and I had a lot of questions concerning how I and what process I had to go through in order to get insurance. I called several times and I kept getting a lady that did not speak English well and any question that I had. I’m sure she was reading from a manual on what she should answer. I follow spot on TikTok and sent a message and I did get a call back and the issue got taken care of. I have been a customer for I’m sure at least two years with one cat I added you guys because I feel safe with my cat having you as insurance.
Insurer: Spot
By: Monica Bruns
I am very happy and pleased.
I am very happy and pleased with Spot Pet Insurance as customer service is patient and answers questions with confidence and respect. The service is fast and the website is friendly to user. It is refreshing to be treated with kindness and civility. Thank you!
Insurer: Spot
By: Eileen
We can always count on VCA to provide…
We can always count on VCA to provide the best care for our dog, Sadie, and to help when we ask for it.
Insurer: Embrace
By: Barbara
Pets best has always been with us in…
Pets best has always been with us in difficult times when we needed support with the expensive vet bills. We feel safe having it, knowing we are supported while struggling with medical issues with our pup when needed, thank you!
Insurer: Pets Best
By: Natalia P
Very easy to get hold of
Very easy to get hold of. Very friendly and solved the questions that i had.
Insurer: Pumpkin
By: David
Very easy claim process
Very easy claim process, efficient review and reimbursement. Company and staff are easy to work with.
Insurer: Embrace
By: Nancy Peck-Stucker
Claims
Great experience every time I file a claim they are on it!
Insurer: Fetch
By: Matthew Nett