Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Great Customer Service
Every time I call I always get the friendliest and most helpful staff members. It is very refreshing to get a friendly, caring and helpful agent.
Insurer: Pets Best
By: Melissa Chop
Embrace was very responsive
Embrace was very responsive. As soon as my vet sent the necessary paperwork, Embrace immediately settled my claim as advertised. Iām very happy to have this insurance to care for my pet and keep expenses down. Thanks USAA for partnering with Embrace.
Insurer: Embrace
By: Angel
Metlife is the WORST!!! NEGATIVE STARS!!!!
I would give negative stars if I could. The absolute WORST!!!! DONT WASTE YOUR MONEY!! My mother purchased a policy for puppies. Within less than 60 days afterwards, my mother passed away at the end of March. It took until June to finally gain access and for MetLife to grant me the authority to her account to get the policy transferred to my name so that I could submit claims for services provided for the puppies. The process of submitting claims is not easy. You will need to be sure that your veterinarian gives thorough soap notes as well as an itemized invoice in order to file claims. So if your veterinarian is difficult to work with in this process it will indeed it affect your ability to get reimbursed for the claims. Metlife was far from easy to work with took forever to get me on the policy and then ended up denying the claims because it had gone over the time to submit claims. How convenient for them? When the policy itself states that I should have had the authority to act on my mother's behalf. The claims were still denied regardless of my situation. I would NEVER recommend MetLife Pet insurance. My mother was elderly. Even if she didn't pass away and tried to do this on her own it would have been very difficult and confusing for her to accomplish. She would have most likely just thrown her hands in the air and given up. When you log into your account there's very limited information. There's zero history regarding payment history, communication history, message history, etc. It's very basic. It makes communication with them complicated and confusing. šš¼šš¼
Insurer: MetLife
By: Erika
He was very friendly polite answeredā¦
He was very friendly polite answered every question I had. I was just very pleasant.
Insurer: Fetch
By: Debbie
Agent Available to Adress All Concerns.
The agent I spoke with was very patient and respectful. She addressed all my concerns in great detail and was very helpful. Fetch insurance provides all the coverage and benefits that my fur baby needs that allow me to feel secure.
Insurer: Fetch Canada
By: Sihle Augustine
Agent very helpful
Agent very helpful
Insurer: Prudent Pet
By: Gwynne Hash
Rose in customer service helped meā¦
Rose in customer service helped me significantly this week, I didnāt realize I had multiple active policies for my pets and she helped me consolidate my policy and save money all while getting proper care for my pets. She is a great asset to the MetLife team!
Insurer: MetLife
By: Lydia Juchnowski
Extremely fast customer service
Very fast and reviewing and processing claims! Pleased with our experience with MetLife Pet
Insurer: MetLife
By: customer
My dog had unexpected surgery and theā¦
My dog had unexpected surgery and the bills were so expensive. But with Fetch Pet Insurance I was able to get a peace of mind and the claim team was awesome! They provided follow up on my claims and I received payments within a few weeks! I am so happy with the service I received! Thank you!
Insurer: Fetch
By: Ralonda Dabney
All of my experiences have beenā¦
All of my experiences have been excellent! Easy with a peace of mind ! I had an opportunity to work with customer service and they were friendly and went the extra mile !
Insurer: Fetch
By: Christyne