Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Rebecca is the best
Rebecca is the best. She answered all my questions, so I have a better understanding of the coverage for my cat. She is the reason I decided to sign up for your pet insurance. She is a great asset to your company. Dorothy
Insurer: Prudent Pet
By: Dorothy
I can’t say enough about how wonderful …
I can’t say enough about how wonderful Pumpkin insurance is. My little Maltipoo Marina has been going thru some health issues and having Pumpkin has been such a blessing. Every claim I’ve filed has been paid very quickly, and everyone I’ve spoken to has been extremely nice and helpful. ❤️
Insurer: Pumpkin
By: customer
We’ve had only smooth experiences with…
We’ve had only smooth experiences with MetLife when dealing with our pets. Quick turnarounds, no hassles. We couldn’t be more please.
Insurer: MetLife
By: Will S
Eileen was so helpful to get my…
Eileen was so helpful to get my dachshund added on to existing account. She explained everything very well. First class experience all the way. Thx Eileen
Insurer: Fetch
By: Philip Tideman
Excellent service overall
Excellent service overall! We had an unexpected illness come up with our dog. MetLife did not hesitate to take care of the reimbursements. I highly recommend MetLife for your pet insurance!
Insurer: MetLife
By: Joe
Cassandra deserves a RAISE.
Cassandra was extremely nice and she answered all of my questions. She was extremely well-prepared and very helpful in this process. It was obvious that she knew a lot of my questions before I even had to ask them, and it was clear that she knew a lot about nationwide and the insurance that I needed. If I have any other questions about guinea pig insurance, or any pet insurance in general, I always want to talk to Cassandra.
Insurer: Nationwide
By: customer
Best in class customer support!
I've been with Fetch Pet Insurance since getting my dog 8+ years ago, and I've had many interactions with the folks there. I can honestly say, every one of the reps I've interacted with has been fantastic. Just spoke with Samantha, and she like the rest of her colleagues are empathetic, helpful, professional and kind. As far as Fetch as a company, they also deserve 5 stars! App/website are very easy to place claims, payout wait time is reasonable and overall experience has been stellar. I highly recommend Fetch!
Insurer: Fetch
By: Michael miner
Called about a claim
I had called Fetch because my vet had sent in the required documentation in order to process the claim. The representative found the documentation and the claim was completed that day. I received an email and I received my reimbursement on 2/12.
Insurer: Fetch
By: Karen Marchand
Pet owner's best friend
Really excellent insurance, which we carry on both dogs. In a perfect world, our dogs would be healthy forever and incur minimal vet bills, but the reality is, illness and injury happens, and bills can be exorbitant. Well worth the monthly charge. The website is easy to navigate, and customer service is quick and responsive.
Insurer: Spot
By: beachwriter