Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent claims process and customer service!
"We had two dogs (7&15 y.o.) insured with Pet's Best for many years and we were so grateful to have the insurance. Claims process was easy, loved that I could do the whole thing on my phone. Turnaround was quick with direct deposit. The few times I had questions over several years, the customer service people were personable and kind, easy to understand and cared about our furry family. I recommend them wholeheartedly.
Healthy Paws helped us a lot my dog's cancer treatment
I highly recommend insuring your pet with Healthy Paws pet insurance. I have had this insurance since my dog was a puppy, and I didn’t need to use it until recently. A couple of months ago, my dog was diagnosed with Thyroid cancer. Healthy Paws has really helped us a lot. They have covered all her diagnostics, surgery, and chemo treatments. This has saved us over $14,000 so far. The company has been great to deal with. The way it works is you pay upfront at the vet and then send in the bill to Healthy Paws and they reimburse you for a percentage of the cost based on which plan you have. We were able to choose our vets and get treatment immediately without needing to wait for any preapprovals or anything.
Insurer: Healthy Paws
By: Tyler
Easy and great coverage
I have Pets Best for 3 of my 4 dogs (the 4th was already covered with another company) and it is easy to upload claims, they are responsive within days, and I have gotten reimbursements per my policy within a few weeks. I have been very pleased with all my interactions with this company. My dog had to see a specialist for a chronic cough and there was no hesitation from Pets Best in regards to reimbursing me. I work at a vet clinic and have heard stories from clients about other companies making it really difficult to get reimbursed and that many of the companies try to get out of paying for legitimate claims.
Awesome insurance company
I have two dogs insured with Healthy Paws. Both have needed surgery, which was quite costly. Most recent one was for a herniated disc. The other one had TPLO surgery and meniscus repair. They are working dogs. Without the insurance, I would be buried in debt. Filing is easy and the folks are awesome to work with! I highly recommend this pet insurance!
Insurer: Healthy Paws
By: Eileen
Very pleased
My 3 year old "pup" wasn't feeling well…took him to the vet… x-rays, fluids given, meds… pricey bill. Submitted it to Pets Best. Pup still was same next day, veterinarian wanted him better, so she wanted to see him right away. Another injection, more meds, another bill. Submitted that bill immediately. Met my deductible, had two checks from Pets Best a few weeks later. So thankful!
Very happy with Healthy Paws
Our 8-year old Labrador Retriever was recently hospitalized for liver failure. He is doing well now, but his medical care was quite expensive and would have been a significant financial burden if we had not had pet insurance through Healthy Paws. I have been so pleased with the support we have received from Healthy Paws. I have been recommending it to all my friends. The claims process has been incredibly quick and easy. It is so nice to be able to make decisions based on what is best for our dog and not be overly stressed by the financial burden associated with his specialty care.
Pets Best is absolutely wonderful. I’m so thankful
Pets Best has truly been the best experience. They have been there through the hardest situations pet owners can experience. When My dog was diagnosed with a tumor, Pets Best was there and alleviated one of my most difficult moments, and my dog would not be here today if it wasn’t for Pets Best. Looking for pet insurance is tricky because there are many options and taking a chance on one of them is all we can do. The claims process is very easy, my benefits plan is thorough and easy to understand, my explanation of benefits on my claims is easy to understand, customer service is super responsive, and I get updates on the status of my claims. I can’t think of any negative experience thus far and I 100% recommend Pets Best to anyone shopping for pet insurance. Thank you so much for being a wonderful insurance company!
Insurer: Pets Best
By: Valerie
Never paid any claims
The claim process is extremely long! It took 2 months to get an explanation back. They always denied the claim because of varies reason. Don’t even try to submit any claim because it will be denied. Worse insurance ever.
Insurer: Pets Best
By: Ponyo
Thank You!
"This was my first and only claim made. I was nervous at first on how long it took to hear anything but happily surprised once it started moving. It was fast and I assume everything that could be covered was. II appreciate you all and thank you for helping relieve this sudden financial burden. Thank you!"