Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Application
I am a previous customer and am trying to come back to you after being with embrace. You are now needing to get vet records even though I've never been without coverage since leaving nationwide the 1st time due to rate increase. I have not heard anything on my application. I was under the impression I was already approved when I signed up and canceled my previous coverage with embrace. I need an answer so I will know whether or not to seek coverage elsewhere.
Insurer: Nationwide
By: Rick Lucas
Good Customer Support Experience
Aileen was very helpful with coverage options. Very polite and hospitable personality
Insurer: Fetch
By: Linda Ayles-Johnson
how quick and easy it is
how quick and easy it is
Insurer: MetLife
By: Christine Marcus
Rebecca was amazing
Rebecca was amazing Answered all questions and concerns Got the insurance!
Insurer: Prudent Pet
By: Sharon
the rep was very nice and knowledgeable…
the rep was very nice and knowledgeable and made sure I got the best deal and coverage for my newest pet.
Insurer: Nationwide
By: Rozlynn Harris
Working with Pets Best is so easy
Working with Pets Best is so easy. Claims are processed quickly and accurately, and their customer service is always so helpful. I have been a client for over 5 years (simce my dog was 8 weeks old), and I recommend them to every pet owner I know.
Insurer: Pets Best
By: Amy
Beyond Insurance Hospitality
Spot Pet Insurance genuinely cares for your pets health and wellbeing. My 18 month old mini-schnuazer suddenly passed away about 17 months ago with no warning. Spot reached out to me with an email, phone call, and card expressing their condolences. They approved my claims with no questions asked and I had a check within three weeks. My current schnauzy had her annual physical a few weeks ago and they approved all of the preventive care with no questions asked. Then a couple of weeks later my schnauzy tested positive for a parasite and Spot approved payment for my claim within two days of submitting it with no questions asked. I looked into several different pet insurances, and I don't regret my decision in choosing Spot Pet Insurance.
Insurer: Spot
By: Diana
Trupanion is so very responsive
Trupanion is so very responsive. My 4 yr old was diagnosed with IMHA. They turned the approval around for his treatment so quickly. The staff is awesome also!!
Insurer: Trupanion
By: Angela Ciampi
Everytime I file a claim I have to…
Everytime I file a claim I have to submit an appeal. They never fully read the paper and draw the conclusion that my dog has a chronic condition so when I get blood drawn its not for funsies
Insurer: MetLife
By: Essence