Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great Pet Insurance
Pets Best has always been a great insurance company for my pups. They are quick to respond and very thorough explaining everything. I would highly recommend
Pets best is a scam
They kept raising my premiums and denied my claims save ypu money and bamk the premiums
Insurer: Pets Best
By: Paul
The WORST!
I year after I purchased my policy, my dog was diagnosed with IVDD and required surgery. Figo approved and reimbursed physical therapy, acupuncture and x-rays related to the suspected IVDD/ neurological condition- which would indicate to anyone that this is approved. They then denied expensive MRI and surgery (Totaling almost $13,000) as they said it was a preexisting condition. They have run me around requiring more information from my vet, signed letters from the surgeon, the list goes on. I have now had to appeal the claim - yet they will not provide an exact reason for denial until after the appeal is closed. THE MOST ETHICAL COMPANY IVE EVER DEALT WITH. Not to mention they customer service is a joke. Telling me they would personally track my claim, only to never respond and tell me later they were out on PTO while they were supposed to be handling my paperwork that was requested to be received urgently from my vet.
Insurer: Figo
By: katie
Barron's Dad
"Somehow my dog got into poison or toxin and became very sick. The vet performed lab work and a regiment of liver recover vitamins and other prescription meds with follow up exam and labs. He is healthy and happy again. Pets Best covered almost everything after the deductible was met. The process was very easy, fast and simple, in my opinion. The refund went directly into my bank account. I recommend Pests Best to everyone. Thank you so much. Barron's dad. "
Insurer: Pets Best
By: Jack
Worst Pet Insurance
I have had Metlife Pet Insurance for about 2 years. They have declined every single claims finding innovative ways to decline coverage. I have followed up multiple times and till date have not received a clear explanation on why the claims were rejected.
Insurer: MetLife
By: DIPANKAR
Denied my claim
I am contemplating moving my policies if all 3 of y dogs as y golden retrievers claim was denied due to them saying it’s routine care. This is a chronic problem my vet and I are trying to remedy. It is not routine care. And they they said the medication is not on their “list” so at this point everything has been denied including the testing. No point in having it if they deny everything. So disappointed
Insurer: Pets Best
By: Robyn
Pet’s Best is a Blessing!
The peace of mind that this company gives me and the service that they provide is wonderful! The representatives are efficient and filing a claim is very easy. It is never difficult to reach a representative and they are very helpful and very kind. I am extremely happy to be with this company.
Sickly Fur Baby
We have a sickly fur baby; she has allergies, chronic ear infections, GI issues, to name a few. Pets Best has been Outstanding‼️ Their claims process is Super Easy and Not Once have they questioned nor denied any of our claims. THANK YOU Pets Best for your amazing customer service, your support/assistance but Most Importantly, Your commitment, dedication and Compassion towards our Pets!!
Insurer: Pets Best
By: Rosendo
Willow’s Homecoming: A Story of Trust, Tenderness, and True Support
When I first laid eyes on Willow, she was an 18-month-old Chiweenie—abandoned, uncertain, and weighing just 11.8 pounds. Her eyes held a quiet mix of fear and hope, and though she was apprehensive when I arrived to take her home, something in her spirit told me she was ready for a new beginning. The SPCA had spayed her while she was still in heat, which made her recovery a bit slower than usual. But I was there every step of the way, reassuring her that she was safe now. I took her to our trusted family vet—someone I’ve relied on for over 11 years—for a full wellness exam, suture removal, microchipping, and her leptospirosis vaccination. No hospital stays, no emergencies—just a gentle transition into a life she’d never known before. Willow didn’t just settle in—she flourished. With each passing day, she grew more confident, more playful, and more affectionate. She now weighs a healthy 17 pounds and greets each morning with excitement and joy. She knows she’s home. She knows she’s loved. Throughout this journey, Pets Best was there—not because of a crisis, but because they understand that every step in a pet’s life matters. Their claim process was smooth, transparent, and refreshingly human. I submitted everything from Willow’s initial vet visit, and they handled it with care and efficiency. It wasn’t just about reimbursement—it was about reassurance. Knowing I had their support allowed me to focus entirely on Willow’s comfort and transition. Pets Best didn’t just cover a claim—they helped affirm that Willow’s new life was off to the right start. Their compassion and professionalism made me feel like I wasn’t alone in this journey, and for that, I’m truly grateful. Today, Willow is thriving—chasing squirrels, curling up beside me after long shifts, and reminding me daily that love, patience, and a little help can transform a life. She’s not just a rescue. She’s family.
Great Service
I've been a customer for a few years. The service has always been very good. They are super responsive to any questions.