Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Easy to submit claims online
Easy to submit claims online. Quick to respond to questions. Direct deposit for finalized claims.
Insurer: MetLife
By: Dr. Sumner
It was a fine experience and the person…
It was a fine experience and the person I spoke to about what I need to speak about was easy and informative.
Insurer: MetLife
By: Mike B
Great Pet Insurance
I switched to MetLife Pet Insurance this year and it's been great. I've filed 2 claims and both were handled quickly. Easy to navigate & when I had questions, I could speak with an actual person.
Insurer: MetLife
By: Judy Martinez
I was able to talk to representatives…
I was able to talk to representatives in person, who were kind, patient, and answered all my questions. I received reimbursement in under 2 weeks. Highly recommend!
Insurer: Pumpkin
By: Rachel
I’ve been very pleased with fetch which…
I’ve been very pleased with fetch which I’ve had for five years now as I say if it’s not broke, don’t fix it I would not switch. Your system is simple for people like myself that are not high tech and anytime I call there. It’s such a pleasant experience.
Insurer: Fetch
By: Janet
Peace of Mind
I’ve had insurance through Pets Best since 2019 for my Lab and Golden Lab cross. They have affordable plans, super easy claim filing, and prompt claim payment. It brings great peace of mind to know that if something unexpected happens to one of my boys, Pets Best will be right there waiting to support us. Amazing company!
Insurer: Pets Best
By: Kimberly
Very responsive and generous
Very responsive and generous
Insurer: MetLife
By: Jacqueline
Easy to work with
Very easy to use and refunds are processed in a timely manner.
Insurer: Spot
By: D Beaulieu
No Access to Account
Poor customer service and poor account management. You cannot access your account unless you give them your IP address.
Filing a claim with Pumpkin Pet…
Filing a claim with Pumpkin Pet Insurance was quick and straightforward. The instructions were clear, communication was timely, and reimbursement was processed smoothly without any hassle. It really gave me peace of mind knowing I could rely on them when I needed it. Highly recommend Pumpkin for stress-free pet insurance.
Insurer: Pumpkin
By: Desiree