Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Avoid like the plague
Don’t bother with Embrace. Expect flaming hoops to get any coverage, hideous mishandling of claims, endless requests to vet for the same records over and over. They will take your money, haggle endlessly about ever claim, deny everything and it’s just one long battle for any kind of coverage.
Insurer: Embrace
By: KKW
This is truly a “no hassle” company!
The best insurance company I have ever dealt with, both pet and human! My Maizee was in the emergency room for 3 days, gravely I’ll and subsequent death due to autoimmune disorder. The claims were paid within a week with no questions asked. All The personnel in the company sent condolences and sympathy upon her death! They truly are a company that cares about their clients and patients and help to make a sad and difficult time more bearable. Thank you, Embrace!
Insurer: Embrace
By: Marge
More prompt with this refund. Very satisfied
Good working with vets and prompt with returns
Insurer: Embrace
By: Judy
Great Plan
I have had Nationwide now for about 9 months. Once I met the deductible, Nationwide has been very response on reimbursements. So far I'm very happy. I get emails asking how my dog is doing after his vet visit. Great customer service.
Insurer: Nationwide
By: Jimmy
Shannon was extremely helpful
Shannon was extremely helpful and knew the company well
Insurer: Trupanion
By: Cindy
Great to deal with!
Great to deal with!
Insurer: Trupanion
By: Barbara
Great to deal with!
Great to deal with!
Insurer: Trupanion
By: Barbara
Shannon was extremely helpful and knew the company well
Shannon was extremely helpful and knew the company well
Insurer: Trupanion
By: Cindy
Impressed with the Level of Customer Service
I signed up for pet insurance in November 2017. Before I decided to purchase my ASPCA policy, I did a lot of research on plans. What sold me on the insurance were two things- the benefits offered and the outstanding level of customer service. In speaking to the lady who signed me up, it was very apparent that she knew her product, was very helpful and kind on the phone and was great to talk to - I could tell that she really liked her job and enjoyed helping prospective customers select the best option for their pets. I work for a software company and always notice when customer service goes above/beyond - sadly, I can count the number of times on one hand when I had a really positive experience, and that tells me that many companies out there are still getting the customer service thing wrong. I received a "just checking in" call from Tom yesterday asking me how my pet was doing, if I had any questions about anything, and how the process went for my first claim. It just solidified the good experience I had when I signed up, and made me feel like ASPCA actually cares about my pet and me. This is a case study of how to do it right for other companies who don't know the true meaning and importance of customer service.
Insurer: ASPCA
By: Tania
Peace of Mind
My best pal, Laddie, suddenly became gravely ill with a ruptured splenic mass. In the hour or two when we had to evaluate how to proceed, knowing that we had Embrace insurance to help with the costs made our decisions to proceed with a splenectomy much easier. In the end, the mass was benign! My dog is happy and healthy again. The surgery was worth it and Embrace made the costs much more manageable. They processed my claims before my dog had the stitches removed. Amazing company!!
Insurer: Embrace
By: Chris