Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The greatest pet insurance company I have ever had for my dogs
I can't say enough about the quality of care from Embrace Insurance. Great customer service!!! Couldn't be happier
Insurer: Embrace
By: Beth
Recommended due to timeliness and customer service
Although costly ASPCA pet insurance is very good with timely payment and excellent customer service.
Insurer: ASPCA
By: Diane
Best choice I ever made with price coverage and fantastic service!
Fantastic coverage and I am always overly impressed with their customer service.
Insurer: Embrace
By: Katie
Thank you for your compassionate help
Again, you were always there when I needed you and today was exceptional. Thank you, Dan
Insurer: Nationwide
By: Gertrude
Excellent service & pays claims right away!
Some of my friends have recently signed-up their pets to have ASPCA Pet Insurance. They did so because of the amazing service that I've been receiving for several of my pets' recent insurance claims. I cannot impress (enough!) just how awesome ASPCA Insurance has been for them. Filing a claim literally takes only 1 minute online. Then, they typically PAY the claim within just a couple of days. KEY: Make sure your Vet ALWAYS gives you their "Vet Notes". Then, upload those notes WITH your itemized paid invoice(s), online. NOTE: Sometimes, Vets don't QUICKLY provide their file Notes right away. And THAT has been the ONLY reason I've ever experienced any kind of slight delay in payment from my pets' ASPCA Insurance. They usually pay claims within just a couple of days from submission & even do Direct Deposit into one's bank account. I couldn't be more pleased with their amazing service!
Insurer: ASPCA
By: Valencia
Very Satisfied
My experienced with Embrace has been great! I have 3 pet dogs that Embrace health insurance has service within the past 2 years. I am very grateful for the Company helpful services. I look forward for another year with Embrace!
Insurer: Embrace
By: Minerva
Thanks Nationwide.
Nationwide has made vet visits and concerns for Patches pain free. Thanks again Nationwide from me and Patches.
Insurer: Nationwide
By: jackie
If only our human health insurance was so easy and straightforward!
We have had Nationwide for our dog since she we brought her home, and it has been wonderful. We have primarily used the preventive coverage, but she also got emergently sick once, and Nationwide covered per our policy without problems or delays. Any requests for additional information were understandable and reasonable. I only wish all of our insurance policies were as simple to understand and provided such timely coverage!
Insurer: Nationwide
By: Allison
So glad that I have Nationwide!
I have so enjoyed having Nationwide Pet Insurance. When I was in need for help with my dog, the VetHelpline was there. Gave great advice. Have never had an issue with a claim. Claims are processed reasonably quickly. No complaints.
Insurer: Nationwide
By: Kaitlin
Comprehensive Coverage Worth the Cost
I have had Nationwide Pet Insurance for about 2 years now for each of my two cats. I got Whole Pet Wellness Plans after one of my cats contracted a kidney infection which end up costing me over $1000. Since then, I have been very satisfied with the service. My Whole Pet Wellness Plans each have a $250 annual deductible and then a 10% copay once the deductible is met. This is wonderful; the plan covers nearly EVERY medical issue my girls may face as well as wellness visits and dental cleanings. It has absolutely been worth it. One annual check up nearly maxes out the deductible, and then I can take them in for a dental cleaning and get treatment for any surprise issues without breaking the bank. This year one of my cats had a check up, a dental cleaning with anesthesia, a tooth extraction, AND several visits to treat an abscess on her back end. In total her treatments cost me just over $400 including the deductible and copay; that is only about 20% of the actual total cost. In addition, Nationwide recently started taking scanned copies of claims forms via e-mail, which has greatly reduced the wait time for refunds. Overall, Nationwide's service has been immensely helpful and given me great piece of mind. I like to tell folks that my cats have cheaper and more comprehensive health insurance than I do!
Insurer: Nationwide
By: Barbara