Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Bad service
You did not help with his costs - you’re explanation of benefits was unacceptable and unfair. You assumed it was pre-existing and it was not. He fell. You took 2 months to review the paperwork and it was based on false claims.
Insurer: Nationwide
By: Sosy
They were extremely friendly and professional covering my claim quickly.
My claim was covered quickly. The communication was wonderful. 👍
Insurer: Embrace
By: Robyn
NATIONWIDE IS ALWAYS VERY HELPFUL AND CARING ABOUT MY PET...
I have had this pet ins. since Lenny was a puppy at 3 mos old and he will be 13 years old next month...I have never had any problems with this ins co. everyone is always very friendly, helpful and wonderful.
Insurer: Nationwide
By: SUSAN
Pretty Happy
The company has been pretty responsive and helpful with most claims. The main issue is it takes way too long to receive reimbursement for a claim. It should not take nearly 3 weeks although it often does. I have tried to speed up the process by emailing claims, but the processing period is very long.
Insurer: Nationwide
By: ILYA
This insurance works as I think it should every time.
Happy with my insurance. Wish a little more information would be provided as to why some things weren’t covered but all in all I’m very happy.
Insurer: Nationwide
By: Andy
We are very pleased with Nationwide
Pet help and claim handling is excellent. Thank you
Insurer: Nationwide
By: George
Bella's Lumpectomy
The underwriting was very quick and responsive. I received the exact monetary coverage I was expecting.
Insurer: Nationwide
By: Deborah
Gives great peace of mind
It’s really wonderful knowing that in an emergency I don’t have to have that additional stress of finances when my dog needs care. Quick professional service. Would love to see All ages and breeds elligable for spay/neuter though. Would help greatly.
Insurer: Nationwide
By: Aimee
Helps me focus on my pet's health instead of vet bills
My cat, Cheese, recently ate a ribbon and needed a lot of medical care. I was SO thankful to have him covered by Healthy Paws! He had experienced some health difficulties previously, before I had him insured, and it was just awful. Every procedure I had to think about money, and it was terrible to be in the position of weighing the cost against my pet's life. I am a student, and I ended up spending literally all of my savings to pay for his care. This time when he was ill, I could just focus on making decisions that were best for Cheese, without having to worry that I would bankrupt myself in the process. I will agree with the negative reviews that the premiums do go up SUBSTANTIALLY each year. My pets are both still fairly young, so it's still worth it. Even if it gets to $100/month, I will probably continue the policies, just so that if/when they get sick, I can avoid worrying about money and focus on my pet's health. Also, I have had great experiences with customer service every time I've called. I don't think they are quite as responsive by email, but I've never had to wait on hold for a long time and everyone I've spoken to has been very helpful and friendly. I recommend Healthy Paws to all of my friends!
Insurer: Healthy Paws
By: Bria
Speedy claim process, clear communication
From my dog's consult and surgery to receiving the first communication on the status of our claim, working with Nationwide was fairly seamless. Definitely was good to have clearly stated EOBs and communication during a particularly stressful time.
Insurer: Nationwide
By: Leona