Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great Pet Insurance with easy and fast claims
My 4 year old Havachon was sick recently and needed 24 hour evaluation which accrued a Vet bill over $2000. Healthy Paws Insurance paid exactly what it claimed in the policy. No scams or questions. I provided them with the documentation and the claim was processed quickly and efficiently, no questions asked. A+ Pet Insurance ! I recommend Healthy Paws.
Insurer: Healthy Paws
By: Frank
Wonderful company
I have been with Embrace since my two cats were kittens, coming up on 5 years. They have been great. They correspond and process your claim(s) fast. I've been telling my friends about them.
Insurer: Embrace
By: Mildred
Fantastic and Wonderful
I called a couple of times asking about the reimbursement of my claim. I received it promptly and the 2 women that I talked to were just the nicest and caring women I have ever talked with.
Insurer: ASPCA
By: Catherine
Fast Reimbursements and Great Coverage
Claims are easy to file and reimbursements are processed very quickly. I'm extremely satisfied with ASPCA Pet Health Insurance.
Insurer: ASPCA
By: Alyssa
Amazing ins company!!!
Once again, submitted a claim, once again an immediate and friendly response and fast turn around with reimbursing us. I wish our human insurance was half as good!! :)
Insurer: Embrace
By: patricia
Great!
Always have a good experience with them.
Insurer: Nationwide
By: Tara
Pre-existing conditions limit this pet insurance
I've used ASPCA pet insurance for several years now and have been fairly pleased with the service and benefits. My dog is now 15 years old so as he has gotten older then new ailments have come up. With this insurance, a illness that comes up this year is a pre-existing condition for next year and forward so nothing is covered for that illness after the current year. My dog can no longer be covered for his back or his liver which flare up usually once a year. I shopped around a couple of years ago and this was the only insurance that we take my dog due to his history so I am appreciative that we can still use this policy. Overall though, I think they have one of the best customer service departments of any industry I am a consumer of. Another good feature is the auto-reimbursement in my checking account. I still wait for dentist reimbursements to come in the mail but my pet insurance company can send directly to my checking account. I can also see the claims on line before I get the paper copy in the mail..
Insurer: ASPCA
By: Brian
Good
I've been satisfied thus far until a recent claim for Jan. 9 came back with no info at all on the EOB: no amount, acceptance or denial, not even the date of service! I'm awaiting a response to my query.
Insurer: Figo
By: Janice
I feel secure with Embrace Pet Insurance
My golden retriever, Piper has been insured through Embrace Pet insurance since 2016 when she was a puppy. We take advantage of the wellness plan, which I consider a savings plan for preventative meds that I would be buying anyway. We have used the illness plan for minor illness and have had great customer service. I am retired and feel secure in the fact that as Piper ages, I'll be able to continue to give her good care because of the coverage Embrace supplies.
Insurer: Embrace
By: Donna
Expensive premiums, slow reimbursement
I had my first reimbursements this year. First of all I learned that they do not use calendar years for reimbursements but your pet's birthday as the start of a new year so I paid two deductibles in 2017. Also, they were very slow examining my claim and it's been over 5 weeks since they said I would get my reimbursement checks and I still don't have them. I am looking for a more reasonable and customer friendly insurance company.
Insurer: Healthy Paws
By: Deeana