Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is ABSOLUTELY the BEST and HELPED me pay my bills for my cat to SURVIVE!
Healthy Paws is the BEST! I have had other pet insurance and they are by far so SUPERIOR. No questions asked, not a lot of paperwork to submit, just your bill and they understand and pay within a couple of weeks. They have paid me over $50k for the care of my cat! Their app is fantastic. I take picture of my bill and within minutes they start processing. My COMPLIMENTS to the owner, founder and all their staff for helping me and my cat.
Insurer: Healthy Paws
By: Leslie
Healthy Paws is absolutely the VEST BEST!!
Healthy Paws is the BEST! I have had other pet insurance and they are by far so SUPERIOR. No questions asked, not a lot of paperwork to submit, just your bill and they understand and pay within a couple of weeks. They have paid me over $50k for the care of my cat! Their app is fantastic. I take picture of my bill and within minutes they start processing. My COMPLIMENTS to the owner, founder and all their staff for helping me and my cat.
Insurer: Healthy Paws
By: Leslie
Fantasic Coverage
Healthy Paws has been wonderful! Submitting claims is simple, and they are always processed and paid quickly! I am very grateful for the insurance!
Insurer: Healthy Paws
By: Tab
I LOVE this organization - they have saved my dogs - and me!
Healthy Paws has saved both my dogs lives - and saved me! I have one dog with a severe heart condition whose monthly medication bill alone is well over $100, not to mention all the echocardiograms, x-rays and bloodwork. My other dog has been a habitual rock eater - costing thousands of dollars on surgeries. With Healthy Paws the claim process is simple and seamless, and refunds are within days. In addition they even check in to see how my dogs are doing - and I am not talking automated messages - I mean personal checking in with real care. I love this organization! PS : My dogs are Lagotto Romagnolo's - not Portuguese Water dogs.
Insurer: Healthy Paws
By: Charmaine
Worst company ever
Cancelled policy and yet 2 weeks later they are still taking money out of my account after I was told I was going to be reimbursed the money for the policy premium. What liars they turn out to be. Would not recommend this company to,my worst enemy
Insurer: Pets Best
By: Tonya
Your awesome
I have two dogs and both have had to have surgery one for patella and the other bladder stones and tumors. You have been there for me with both of my furbabies. I want to thank you and as a repeat customer I am totally satisfied with your service. Any time I need a question answered you have responded fast with knowledge about my question. Your service is always 5 star. Thank you for being there. I always recommend you to people I meet.
Insurer: Pets Best
By: Sherry
PetsBest is fabulous!
My experience with PetsBest has been wonderful. They are prompt, courteous, and fully explain the results of your claim. I highly recommend them!
Insurer: Pets Best
By: Patty
I've always been well treated
I've always been well treated by the folks at Trupanion.
Insurer: Trupanion
By: John
You are awesome.
You are awesome and I thank you for being there. I gave you a lower rating for ease of filing because my Vet does not send email of billing in PDF format. It is Microsoft and it will not translate to your online filing.
Insurer: Pets Best
By: Sherry
Great customer service
Great customer service and coverage for my pet
Insurer: Trupanion Canada
By: Lurdes