Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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User friendly site, always updates me with claims in a timeley matter.
Embrace is a very user friendly site. I can easily see when a claim has been obtained and updates on how it is processing.
Insurer: Embrace
By: Tracy
Great
Trupanion is always there when we need them. If I have a question about the insurance they always have the right answer
Insurer: Trupanion
By: GORDON
Pet Insurance that lives up to its reviews!
Great user-friendly website. Competitive rates and coverage. Easy to submit claims and expedient payment. Friendly and helpful customer service.
Insurer: Trupanion
By: Susan
Fast, Easy Claim Process
Nationwide has been an absolute LIFE SAVER when our Bernese Mountain Dog puppy unexpectedly swallowed a sock and ended up needing emergency surgery. Nationwide reimbursed us over $4,000. The claim process was fast and easy, and the money was direct deposited into our checking account within 30 days. We have had an amazing experience with Nationwide and would recommend them to anyone! You never know when something can go very wrong, and it's nice to know we're protected financially if and when that happens.
Insurer: Nationwide
By: Brianne
WE LOVE TRUPANION !
We have had medical emergencies and planned procedures in the lifetime of our pet and have had superb prompt and courteous Professional Service trupanion every time without question
Insurer: Trupanion Canada
By: Nicole
Happy So Far!
Starting out I was not sure the service was going to be very good. We have an older mix breed rescue and have only had a couple small claims thus far. It took a few emails and reviews to get the insurance started but at this point we are happy with the results and the correspondence is wonderful. Our rep gets right back to us.
Insurer: Embrace
By: Cheryl
Fantastic!
My dog had problems with his leg (ACL) The operation & medicine was very expensive. Thank goodness for petsbest, they reimbursed us within 7 days almost the full amount of the operation minus our deductible. A+ service!
Insurer: Pets Best
By: Ron
Prompt Claim Processing
The people at Nationwide Pet Insurance seem to be very caring. They have always processed my claims promptly.
Insurer: Nationwide
By: Helmut
The best Pet Insurance!
I love Healthy Paws! They genuinely care about our pets. It is quick and easy to file claims and get reimbursements. Communication with the company is fantastic by both phone and email. All pets need health insurance just like humans, and Healthy Paws is the best out there!
Insurer: Healthy Paws
By: Melissa
Really great service!
Super great service, I have not had any problems receiving a payment. I just wish it was easier to file a claim and I wish it was easier to get the money sent to me. Other than that A+ service.
Insurer: Nationwide
By: eric