Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Good Company, Good People
Embrace Pet Insurance does what it says it is going to do and does it well. The people are polite, caring and competent. The claims are promptly reviewed, and I especially like that benefit checks are direct deposited into our bank account. We previously had another company insuring our dogs and they can't compete with Embrace. Highly recommend.
Insurer: Embrace
By: Ann
Taking care of Blossom
I have been caring for elderly bulldogs for a few years now and I could not give my sweet doggos the kind of medical care they need without Embrace Pet Insurance. The coverage is excellent. The claim process is simple whether I do it or my vet's office does. The staff is available to answer any questions and they provide compassionate, timely assistance. Having coverage through Embrace takes my stress level down a lot when I am dealing with an illness or emergency.
Insurer: Embrace
By: Anna
Awesome
This insurance company has been great. I have never in counter a problem & you all have always been prompt when handling my claims.
Insurer: Nationwide
By: Susan
Clearly the best insurance
Very prompt and professional. Fast reimbursement. Fair charges and outstanding insurance
Insurer: Nationwide
By: Linda
Great customer service.
Received quick service on my claim.
Insurer: Nationwide
By: Judith
Grateful!!
Love Nationwide for insuring my pet, no complaints!!! Claims are done fast and deposited in my account fast.
Insurer: Nationwide
By: Shamille
ASPCA is fantastic!
ASPCA insurance is the best. I cannot say enough about them. Claims are processed quickly, they are helpful, caring and I would recommend anyone who has a pet to get this insurance.
Insurer: ASPCA
By: Dolores
Friendliest and most caring staff
I have called several times and the staff is the friendliest and most caring staff I have ever spoken with. They answer all of my questions in terms I understand and never make me feel wrong for calling. Excellent customer service!!!!
Insurer: AKC
By: KELLY
Worthless
Those giving favorable reviews must be submitting only wellness claims. I haven’t had a single claim paid without argument in the last year. Be prepared to have to make your vet follow up on every single claim. You will need to monitor every one because they sit on them and don’t process them. I’d use Happy Paws. Hear great things from other owners much happier with their pet insurers.
Insurer: Embrace
By: Kathy