Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Quick and easy processing of claim
Easy to upload receipts. Quick processing time. A call several weeks later to see how my pet was doing. Worth the cost.
Insurer: ASPCA
By: mindy
I'm extremely happy with the service I have received from your company
I have had your service for six years with my dog. Recently put my cat on. Never have had any problems, claims are paid in a timely manner. Would highly recommend your company
Insurer: Nationwide
By: Linda
Excellent
This is the best pet insurance you can get! So helpful and always there to take care of your pet! Hire this service was the best decision ever!
Insurer: Nationwide
By: Patrick
The most efficient, generous and easy to use pet insurance program!
I am so happy we decided to choose Nationwide pet insurance for our dog! The claims are very easy to submit and the funds are in our checking account within days through direct deposit! I love the wellness insurance you can add to your plan as it covers most of the vaccines and other medicines such as Heart Guard.
Insurer: Nationwide
By: Terrance
Thank you Nationwide
Thank you Nationwide for helping me take care of Coco. Couldn't have done it without you.
Insurer: Nationwide
By: Jackie
Affordable, reliable, and quick to take care of business
I have had Pets Best for 4 years and haven't needed to use it much - until 2 weeks ago. My dog had a limp and was scheduled for an orthopedic consult. The day of his appointment, they decided they wanted to keep him for TPLO surgery. We picked Ronin up the day after surgery, submitted the documents online (so easy) and our claim was settled in 10 days. I couldn't be more pleased with my experience. Watching your pet suffer is stressful enough; having the peace of mind that I didn't really need to worry about money on top of it was priceless.
Insurer: Pets Best
By: Sarah
Nationwide is a reliable pet insurance company.
We've used Nationwide for almost four years now for the City's police K9. They cover all major medical and some minor issues, such as teeth extractions. The claim submission form is simple and submitting a claim is easy. Having health insurance for our K9 relieves some financial stress associated with this program!
Insurer: Nationwide
By: Holly
Extremely pleased with the quick reimbursement.
I'm very pleased with Nationwide. My daughter recommended the company as she is a subscriber for her dog. I have a cat and some minor claims over the past few years were reimbursed in a timely manner. Recently he needed extensive, costly dental surgery with extractions. I was reimbursed 100% quickly. I've recommended Nationwide to my colleagues and friends. I'm extremely pleased with Nationwide Pet Insurance.
Insurer: Nationwide
By: Lisa
Embrace is part of our Family!
As both somebody who works part-time at a veterinary office and a director of a dog rescue group, I never thought that pet insurance would be such an important part of every pet owners life! I have had Embrace on my dog Dexter for over 8 years. My Veterinarian recommended them when I brought him in for his first puppy exam. Although Embrace has covered multiple issues in the past, a recent lump found in his neck turned out to by a cancerous thyroid tumor. I was able to make important decisions for Dexter without concerns of the cost of his care. I never though my dog would have an oncologist. I am thrilled that with Embrace at my side, he was able to have first a CT and then surgery to remove both thyroid tumors wth clean margins. His outcome looks amazing, and I am so thankful that Embrace was there to take that part of the stress off my plate! LOVE this company!!
Insurer: Embrace
By: Jennifer
The best customer service ever!
I have been 100% satisfied with pet insurance with ASPCA. I Have had the insurance for 2 dogs over the last 10 years and never had an issue with them denying a claim or holding up any payments. It more than pays for itself.
Insurer: ASPCA
By: Linda