Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Figo has been nothing but great.
After all the initial paperwork was settled. Figo has came up huge and has been nothing but great to work with.
Insurer: Figo
By: RJ
We love Figo!
I've had many wonderful pets over the years, and I wish I had known about pet insurance earlier. I read reviews, compared different insurers, and created quotes. Most importantly, I studied the coverage details. Ultimately, I am happy and grateful I chose to insure my rescue dog with Figo. When I had to file a claim, I was at first apprehensive, but it turned out to be a painless process. I just took a pic with my phone and submitted it. My claim was processed within two weeks and all the claim info was available in my Pet Cloud. Since that first experience, I have filed several more claims and the process has been relatively consistent. The last claim I filed (about a month ago) took a little longer, but I received two messages from Figo to keep me informed. This insurance has been a saving grace, as my dog has had two illnesses and I didn't have to worry about the vet bill. Thank you, Figo!
Insurer: Figo
By: Sandi
excellent response time and service
Excellent response time and service for my dog's injury and surgery.
Insurer: Figo
By: thomas
Would Insure with Embrace Again!
We got Tucker, a Lab mix when he was about 5. He'd had a pretty rough life up to that point. Our other dog was insured with another company that we weren't particularly fond of. After doing our research we ended up insuring him with Embrace and haven't regretted it once. Tucker has had three different bouts with cancer and Embrace has covered him without question every time. It was easy to sign him up, easy to pick the plan best for us and response to claims is efficient. Couldn't ask for more!
Insurer: Embrace
By: Kathy
Fast convenient
I have been very happy so far with we are Nationwide. Our dog just turned a year old . The process is easy to file a claim and they usually pay within 1-2 weeks. So far we are very pleased.
Insurer: Nationwide
By: Johanna
Great company to deal with!
We’ve been through two surgeries (big and small) with Beau. Embrace was extremely easy to work with. Claims were easily transmitted and paid promptly.
Insurer: Embrace
By: Rita
Lifesavers--literally--the best!
Embrace is fantastic--incredible--compassionate and quick. When I purchased pet insurance for my two Labradors with Embrace five years, I had no idea that they would quite literally save my dog's life. Two years ago, while on my honeymoon, Shakespeare, my yellow labrador was diagnosed with high-grade aggressive lymphoma. He was given only weeks to live if we did nothing. If we did the recommended chemo protocol he had a 90% chance of fighting it. They said it would give him another quality 1-2 years of life. Embrace was fantastic. compassionate and quick to refund all claims with a direct deposit within 7-10 days of each treatment. They saved his life. We could not have done it without Embrace. Here we are, fighting the lymphoma with him again two years later--and once again they are incredible, compassionate on the phone, truly care, and the process of an otherwise emotionally heartbreaking experience is made that much easier. They have been so helpful once again and are quite literally helping us to save Shakespeare's life and quality of living. I cannot say enough positives about our experience with Embrace, so grateful we have them!
Insurer: Embrace
By: Alisa
Great!
ASPCA has been great for both wellness and preventive care as well as accident/illness! Payments are made in a timely manner. The website is easy to use and the staff members I have spoken to in the phone have always been very nice and extremely helpful. I would recommend this insurance to any dog owner.
Insurer: ASPCA
By: Jeanne
ASPCA is great insurance for your pet
After researching several pet insurances, we decided to go with ASPCA and glad we did. They are responsive, claims are processed quickly and everyone I have spoken to have been extremely pleasant, helpful and understanding. I have recommended this insurance to all our friends who have pets.
Insurer: ASPCA
By: Dolores