Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Awesome
ASPCA has exceeded my expectations. They don’t hassle you over the vet bill. They process the claim very quickly. They made a great improvement last year by now paying a percent of actual vet bill. Awesome. I recommend ASPCA insurance to all my friends.
Insurer: ASPCA
By: Angeline
Healthy Paws is amazing
Signing up my dog up with Healthy Paws was the best decision i could of made! The staff is amazing and they truly care about you and your pet! After finding out my dog need a $4,000 surgery they put me at ease to know it was covered and i wouldn’t have to worry. Since the surgery they have checked up on him a few times to make sure his recovery has been going smoothly!
Insurer: Healthy Paws
By: Tracy
Been with Embrace for just over a year and very satisfied
I have had my dog insured with Embrace for a little over a year and have made multiple claims which have been handled and quickly. They are quite easy to work with and never had an issue getting reimbursed
Insurer: Embrace
By: Deborah
Embrace is Wonderful Pet Insurance
We have been with Embrace since we got our puppy at 9 weeks. Amber is now almost 2 1/2. We carry both the regular insurance and the wellness. Every claim we have submitted has been handled efficiently and quickly! We are so happy we chose Embrace as our pet’s medical insurance.
Insurer: Embrace
By: Karen
I appreciate her kindness
My Sweet Old Man Deuce went over the rainbow bridge so I had called to ask some questions. Shannon was very kind and was able to answer my questions. I appreciate her kindness during a very emotional time. Please thank her for me.
Insurer: Trupanion
By: Jennifer
My Sweet Old Man Deuce went over the rainbow bridge so I had called to ask some questions.
My Sweet Old Man Deuce went over the rainbow bridge so I had called to ask some questions. Shannon was very kind and was able to answer my questions. I appreciate her kindness during a very emotional time. Please thank her for me.
Insurer: Trupanion
By: Jennifer
Very good customer service. Claims are processed quickly.
I've had a very good experience with Embrace. Customer service is very helpful and knowledgeable. The claims are processed quickly. It's very easy to upload the invoices.
Insurer: Embrace
By: Fiona
Very Happy
You have always been very helpful and i appreciate your efforts in helping us with out dog.
Insurer: ASPCA
By: Andrew
Takes time but they get the job done
I have been working with Chanel for several weeks to get all the paperwork submitted from the vets, she was very very helpful and gave excellent suggestions on how to get the clinics moving on submitting. Once notes were attained, processing was good. Premiums are average, other companies are higher and some are lower, but one gets what they pay for.
Insurer: Embrace
By: Neil
Have used others - Pets Best really IS the BEST!
I used a company that took 4 months to reimburse a $4,000 claim. Used another one that had a deductible of $250 PER INCIDENT (always read the fine print!). Pets Best is far and away the best company out there. Claims are easy to submit, they have not denied anything I thought they would cover, and they pay directly into my bank account always within 4 days! There are so many ways an insurance company can "get" you, but Pets Best seems to really care about the pet and the owner. I've called a time or two to clarify coverage, and they have always been very nice and helpful (and easy to reach). I cannot recommend PetsBest highly enough and have, in fact, recommended them friends and people sitting in the vet's office knowing they're facing huge vet bills. Insurance is so important so you never have to choose between saving your pet and financial ruin!
Insurer: Pets Best
By: Tina