Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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So happy to have VPI insurance
VPI insurance cares for my pet as I do. They are very helpful in making sure my pets get the care they need. I couldn’t be happier and would highly recommend them to anyone who needs pet insurance.
Insurer: Nationwide
By: Stacie
Outstanding!
I have Nationwide Pet Insurance for both my dogs and it has been an absolute life saver for my family. We have assurance that all members in our family are covered and Nationwide has been amazingly helpful in answering any and all questions regarding our claims or plans. Thank you!
Insurer: Nationwide
By: Tyler
Nationwide Really IS on your side!
I have had Nationwide Pet Insurnce since 2016 and since, have added 2 more pets (all whom I have covered with Nationwide) Very very comprehesive covereage for your pet in any situation. In 1 major situation that had costs me over $15,000 in surgery for one of my pups, it was very helpful to have this coverage. They came through and covered it. In some cases, you have to give some some time as they are growing fast and are increasing thier staff to keep up. it can take a little more than 30 days as they need to review details on such a large claim like the one I had. smaller claims are processed within a couple of days. They cover preventative care which can be costly but it's nice to know they have your pet covered for it as preventative care can help our pets live longer, pain free lives. They cover what they say they will cover! Nationwide is a womderful company! My pets and I thank them.
Insurer: Nationwide
By: Prakash
My claims are always settled in a timely manner with no hassle.
I am very happy with the easy of the claim process. Not complicated and lengthy. Response is timely even when traveling with my dog.
Insurer: Nationwide
By: Debora
Good customer service and reimbursement
I think Nationwide is a good choice of coverage. Good reimbursement and customer service. I tried Trupanion and reimbursement was $0 - always some story as to why it was not covered so I cancelled and added all of my Pets to Nationwide. I have been a customer for many years and have recommended many to you.
Insurer: Nationwide
By: Donna
Always great customer service - i wish you did health insurance for people LOL!
Great service!
Insurer: Nationwide
By: Mary
So appreciative for this insurance
The best - only issue is that I find review time/payment is a bit long.
Insurer: Nationwide
By: Christine
Trupanion is the only pet insurance for my pet
Trupanion has a simple claims process. There explanations of claim benefits are clear and concise. I highly recommend this pet insurance
Insurer: Trupanion
By: Kim
Great coverage and easy to make claims!
We have been with Trupanion since our dog was 7 weeks old. Great peace of mind and always a breeze to deal with!
Insurer: Trupanion Canada
By: Karen
The Best Most Caring Pet Insurance Company Out There
I bought Healthy Paws insurance for my Teacup Yorkie cause it had really great reviews and previous customers said they actually pay. Other insurances I used in the past were awful but Healthy Paws for sure gets 5 stars. They were there for me for all my visits, were reasonably priced and actually paid me the 80% of what they covered. Recently my fur baby went into the hospital for a week in the critical care unit. It cost me $9000 for treatment before he came home. Healthy Paws representatives were friendly and helped me get my claims paid. I received over $7000 back. Unfortunately my baby passed away a week later, I filed his last bill which included his cremation services on the bill. Without me having to call Healthy Paws and tell them what happened, they payed my claim, sent me an email that they were sorry for my loss and went ahead and cancelled his insurance and issued a refund for that month. That meant a lot to me because it was going to be a hard phone call to make, but they were on top of things and made the process easy for me. To go above and beyond that, a week later I received a card in the mail with their deepest sympathies and a bunch of the employees signed it. Their caring and kindness meant so much to me during this hard time. The next pet I get will definitely be insured by Healthy Paws insurance!
Insurer: Healthy Paws
By: Catherine