Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Focus on the Healing Not the Bill
Four years ago a tiny puppy became a family member.. It was clear from the day we met that we would do just about anything for her. A friend recommended pet insurance, after a bit of research we choose Healthy Paws just in case we needed it. We needed it! And thank goodness we choose Healthy Paws, they have been GREAT! From dog bites, to an ongoing GI issue, bladder/ear infections and most recently a ruptured tumor Healthy Paws has had us covered! I easily submit claims on the app and we are always reimbursed faster than expected. We wouldn't know what to do without Healthy Paws they allow us to focus on the healing not the bill. I recommend Healthy Paws to everyone I know, if you are reading this review you too should feel good about choosing Healthy Paws for your pet. Vida protects us and Healthy Paws has protected her, we can't thank them enough for four years of EXCELLENT care and coverage!!
Insurer: Healthy Paws
By: Vida
So far, so good!
I've only had Nationwide Pet Insurance for a few months, but so far I am very happy with their service! I've had two claims, one for a wellness check and one for an injury, and both claims were handled quickly.
Insurer: Nationwide
By: Debi
Insurance Claim
My claims are always processed in a timely manner accurately and professionally.
Insurer: Nationwide
By: Sheldon
AMAZING
I have had no issues with this insurance. It was recommended by Thor's vet to get pet insurance ASAP. At first I was a little hesitant, but I am so thankful that we did get it! Puppy immunizations were covered, when he ate something he wasn't supposed to, it was covered, when he had allergic skin reactions it was covered. I will be staying with Nation Wide for a long time. The claims are also handled within the month period and the report of the claim is easy to understand.
Insurer: Nationwide
By: KARLEY
Trupanion Quality Compnay
Have always been very pleased with the service I have received from Trupanion. Covers my dogs allergies and mischief he gets into!!!!
Insurer: Trupanion
By: Brenda
An insurer that truly cares
Our little Schnauzer was hit by a car a couple of weeks ago and Trupanion has been extremely forthcoming and helpful throughout the claim process while she has been in recovery. Their staff have demonstrated themselves to be caring and compassionate people, sending us a note of love and empathy during this difficult time. Their coverage is also unparalleled and very comprehensive concerning her surgeries, treatments and medications. Highly recommended A++ service.
Insurer: Trupanion
By: ALANA
The best pet insurance company
Very helpful and friendly phone staff. Claim submission very simple. Payment was quick and was as promised
Insurer: Trupanion
By: Tim
Claim process so easy and stress relieving when all I wanted to think about was getting my sick kitty well again.
Overnight my boy kitty started crying and not eating or moving much. I rushed him to the vet and was told what the treatment was most likely going to be and the anticipated cost. I asked if it was something we could put in a claim for and we did so, with in 10 mins or less, the treatment was approved. When the treatment took longer (5 days) than expected and the final bill was higher than at first submitted, there was no questions asked. Again with in 10 mins or so, we had the final approval and it was paid directly to my vet, which was a huge stress relief to me. The process was quick, extremely streamlined and let this pet owner focus on getting my kitty better and back home.
Insurer: Trupanion
By: Jo
Very easy to work with
It is very easy to make a claim and communicate. Haven’t run into any problems
Insurer: Nationwide
By: Michele
This is the first time I've had pet insurance, and glad I have Nationwide.
This is the first time I've issued a claim with Nationwide. I had enrolled with the insurance plan earlier on in the year. I was a little skeptical, but it all worked out. I understand I got paid 90% of the claim with a $250 deductible - which seems fair to me ,and which is what I got. But Nationwide was very helpful with my questions and concerns. My veterinarian is a little expensive so I was worried if I would get reimbursed to even close to what I paid - and it was pretty close. I may go back to my less expensive vet for next year though.
Insurer: Nationwide
By: Susan