Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Insurance Is The Best; always there for you and your pet.
Bob & I cannot say enough good things about Nationwide Insurance. You have been there for all of our pets and for us. When our dog, Winston, had cancer a few years ago, you made it possible for him to have chemo therapy and live a few more months in comfort. Just recently our dog, Shakespeare, was dying and once again, with your help, we could keep him comfortable until the end. Our puppy, Barclay, had liver problems and we were able to have the best of care because of Nationwide Insurance. We tell everyone to purchase Nationwide Insurance when they get a pet.
Insurer: Nationwide
By: Terri
Nationwide is the best!
I've had Nationwide since they took over for VPI. Nationwide has a very comprehensive plan. Claims are paid very quickly. Customer service, when needed, has been excellent.
Insurer: Nationwide
By: Kimberly
Overcharged for 2 years and there is "nothing they can do."
I have been with Petsecure since 2015. I am a veterinary professional and was receiving a veterinary discount on my plan when I originally signed up. I noticed my rate had gone up significantly and that they stopped applying the discount in 2017. I was told they called and left a message (which I never received) checking to see if I was still a veterinary employee. When I asked today what they could to to rectify this situation I was told there was "nothing they could do now." Over the last 2 years I have been over charged approximately $400 due to their mistake. I would NOT recommend this company to anyone. The customer service is horrible.
Insurer: Petsecure
By: Olivia
Healthy Paws is amazing.
I don't know where I would be if I hadn't signed up for Healthy Paws insurance. At 5, Tucker, my French Bulldog was diagnosed with Cushing's Disease -- a manageable, but incredibly costly (and nerve wracking disease). The team at Healthy Paws - ESPECIALLY Brian Peterson (this dude goes above and beyond the call of his role - I've never seen anything quite like it) was there for me every step of the way. I won't sugarcoat - it's not easy dealing with insurance companies, filing claims, waiting to get paid, etc -- but HP went above and beyond to answer my questions and help me navigate their system & get more familiar with their processes. They had amazing customer service both via email + on the phone (for both easy conversations & not-so-easy conversations). I can't say enough about Healthy Paws. I am so lucky/thankful that they were the insurance company that I picked for my little guy. HIGHLY recommend.
Insurer: Healthy Paws
By: Tyler
GREAT
The customer service was excellent and claims were settled promptly.. My husband and I are on a fixed income which is why we purchased coverage in the event of an illness. We never want to make life and death decisions for our pets based on money, only on quality of life. We feel very fortunate that our coverage turned out to be excellent.
Insurer: Embrace
By: Diane
Thank you Hartville!
Hartville was slightly delayed processing my initial claim. I called and immediately was connected to a very helpful employee who promised to expedite my case and surely did! The claim was processed within 3 days and since that day all of my other claims have been quick. It’s been hassle free and I can always get help if needed.
Insurer: Hartville
By: Rebecca
AMAZING!!
Embrace is a wonderful insurance company. I can’t say enough about how they made this emotional and stressful time so much better, mostly because they handled my claim so fast but when I called to ask any questions the representatives always asked how Vader was doing. This insurance company will be the only one, I will ever use and will tell other pet parents how great, Embrace is!!
Insurer: Embrace
By: Lana
So Grateful for Trupanion Pet Insurance
My little dog Roxie went in for a routine teeth cleaning only to find out she needed two extractions. The amazing vet not only took excellent care of Roxie, their office filed the Trupanion Express Claim while I was there and it was so easy and quick. The very next day I received an email with the benefits that were paid and deposited into my account. Just like that! I didn't have to spend any time away from caring for Roxie to deal with paperwork. I can't say enough about my excellent customer experience from Trupanion. I recommend all my friends with fur babies get Trupanion pet insurance today!
Insurer: Trupanion
By: Ann
Need to be more transparent with premium increases
I've had Nationwide Pet insurance for several years now and there are 2 main areas that need to be improved. First, the yearly increase of premium without sufficient explanation needs to change. I've called customer reps to find out why my premium increases and no one can provide a valid reason. This lack of transparency is unsettling. The second improvement that should be made is the process of submitting claims. It's not efficient. Having to fill out a claim form, print it, sign it, scan it and then email back to the insurance company is much too long. There should be the ability to take a picture of the invoice and send it directly via a mobile app.
Insurer: Nationwide
By: Michael
So far, so good!
First and foremost, I have experienced nothing but great customer service. I filed my first claim and it was taken care of quickly and easily as expected. I would score a 10, however some points are lost for the fact that my premium increased after 1 year, substantially. However, because they have great customer service, they worked with me to figure out a way to make it work and for that I am thankful and grateful. The key will be the following years.
Insurer: Embrace
By: Jamie