Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent customer service
Excellent customer service and ease of submitting claims and speed of reimbursements!
Insurer: Trupanion
By: Valerie
Prompt response time.
I took Duffy for a check-up, and she a in good shape the doctor ordered a blood panel to check all her organs, the charge for that was 90.00, and my insurance paid 70.00 of it, great. The visit was paid, the micro chipping was paid. I was happy with the prompt response from pets Best. Keep up the good work. Donna Luke
Insurer: Pets Best
By: Donna
Best pet insurance company ever!
Best pet insurance company ever! I have never had a negative experience and every communication has been from extremely pleasant, caring reps.
Insurer: Trupanion
By: Carol
Ease of filing claim
Ease of filing claim, rapid acknowledgement and explanation of what was covered and what was not. Facing my dog having surgery is scary and its nice to know Trupanion is there when I need it to help.
Insurer: Trupanion
By: Christine
Trupanion really cares
Because trupanion cares about your pet and are there when you need them the most!
Insurer: Trupanion
By: Zachary
Thank you claims department.
I thank all claims department for the help in the stressful time for making it painless. My Brandy is on the mend now, hoping for a full recovery.
Insurer: Pets Best
By: Sheryl
Services has always been very good.
It has always been very good! If I did have a question I would call and, a representative answered all my questions! I have recommended Pets' best many times.
Insurer: Pets Best
By: Michael
You were very easy to work with.
You were very easy to work with, with minimal paperwork. I appreciate that very much!
Insurer: Pets Best
By: Christine