Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great insurance with asome support and customer service representatives
I am very happy I made the decision to choose nationwide pet insurance for my furry kid. The customer service, support, help and all the different tools available to make my life easier when it comes down to taking care of my dogs health are available through nationwide! I am happy to be one of your customers and thank you! I appreciate you! 💓🐾
Insurer: Nationwide
By: Jennifer
OUTSTANDING
I have filed SEVERAL claims and the claims service and process is OUTSTANDING!! One of my babies passed away and they sent me a card with their condolences. I was frustrated with one claim that I filed, but the card I received was SOOOOO heartfelt. It was at that very moment I said I will be a customer for life!! ???????
Insurer: Pets Best
By: Rhonda
I have loved this insurance co.
I have had nothing but excellent service and response.
Insurer: Trupanion
By: Dominique
Awesome service, caring staff
My poor puppy has been thru the ringer - bit on the face at 10 weeks, and tearing both CCL's before she was 2 1/2 years old. That's a lot of surgeries and a lot of expenses! Healthy Paws is so fast at getting my reimbursements back, and all my correspondences with the staff have been great - they seem to really love pets and care about the health of my dog. She was able to get the physical therapy she needed, it was affordable for me, and we are back on the hiking trail!
Insurer: Healthy Paws
By: Jason
So thankful for healthy paws pet insurance
When Mesa got sick, we took him to the vet and were told that it wasn't good. His liver enzymes were higher than their machine could count. We asked them if it was treatable and were told that it was but the cost would be high. I told them we had pet insurance and to do what they needed to do get him better. After 2 nights in the emergency vet, we took Mesa home and he is on his way to a full recovery. It cost more than $6000!! Less than a week later, we were reimbursed nearly $5000 from healthy paws. They are a godsend. The customer service was extraordinary and were pleasantly surprised by their concern and support. If there is one thing I would stress to pet owners, it is to get insurance on your pets. Although we would have done whatever we needed to help Mesa, having insurance made it so much easier.
Insurer: Healthy Paws
By: Stacy
Great service, honest and fair
Embrace has worked well for us and our aging dog. He has needed extra care this year for lameness that developed in his hind legs, and insurance was a good investment for us. Embrace staff have been responsive to questions. The website and claims submissions process is user friendly. Things that should be covered have been covered. They are clear in communicating and we know what to expect. This was not the case with a past company we had.
Insurer: Embrace
By: Lizz
Good Job
I am very happy with Nationwide it is a good professional company and a pleasure to be one of your many customers. The few times I have actually had to call in the persons I have talked to have always been very polite and professional. Good Job.
Insurer: Nationwide
By: Roger
Great communication
Great communication, and quick payment. Thank you.
Insurer: Pets Best
By: Michele
We really love VPI/Nationwide.
VPI/Nationwide is always there for us and we don't have to worry about the cost. We have been patient parents of Nationwide for almost 12 years now. You really helped our previous shepherd with her medical costs and now covering our cost for Champagne Bubbles, our shepherd. Thank you for all you do. I have also used the doctor talk line and they were very helpful. It is nice to know that in the middle of the night, I can call someone that is knowledgeable and will help us. Keep doing what you are doing. If I had one suggestion, it would be to consider covering major things like spay/neuters, hip dysplasia etc, even if just a small percentage of the cost.
Insurer: Nationwide
By: Judi
Thank You Nationwide!
Thank you for your excellent service! It is unbelievably stressful and painful to see your pet suffering when ill or injured. My baby boy Dexter ingested a foreign object and needed emergency intestinal surgery. Your insurance plan reimbursed me over $2500. This helped greatly with the financial stress! I highly recommend your pet insurance to friends and family!
Insurer: Nationwide
By: Lori