Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Grateful and impressed
Between the online chats and actually calling to speak with someone at Pets Best, I am so grateful and impressed with all the help I received! I called one night and spoke to a woman (I'm kicking myself that I didn't write down her name!!) but she was AMAZING! She answered all my questions and even provided suggestions on how to get the most out of my policy! Thank you for hiring such wonderful people!!!
Insurer: Pets Best
By: Moriah
Easy, no hassle way to get reimbursed.
My dog had ACL surgery. I had numerous invoices and it was very easy to scan all of them onto the Pets Best site. I received notification within 24 hours and payment within a week. It's an easy, no hassle way to get reimbursed. Keep up the great service.
Insurer: Pets Best
By: Amy
Difficult to increase coverage
The claim process is automated and that makes it very convenient and easy. My biggest complaint with Pet Best is the difficulty modifying a policy. What is more annoying is your staff does not care, completely opposite of your claim handling. I have not choice but to change companies when my current policy expires. Again, staff does not seem to care. One rep that I talked with said "you have to do what is best for you.".
Insurer: Pets Best
By: Dan
Service and response always exceeds expectations.
I have been with Embrace for a little over two years and have two large breed dogs insured. This has been my first experience with pet insurance and I am extremely satisfied and would highly recommend Embrace. Communication is easy through email and response to claims has always been quick, thorough and easy to understand. Every time I have had to call a representative, I have been treated with courtesy and professionalism. They have shown empathy for my situation and have always been quick to answer questions or resolve situations. I will be a user of Embrace Pet Insurance for life!
Insurer: Embrace
By: Mary
Review of ASPCA Pet Insurance
Your representative, Shelley, was very helpful, today. My only complaint with the company is that claims should be processed much quicker.
Insurer: ASPCA
By: Nanette
TTUPANION is THE BEST
ThankYou Trupanion for being THE BEST health pet insurance company in the world! Your consistently excellent services are greatly appreciated!!
Insurer: Trupanion Canada
By: Lenna
Great customer service, have had this insurance for over 10yrs for 2 Great Danes
Back when there were only a handful of pet insurance companies, it was next to impossible to find pet insurance that would cover Cancer, purebreds (even though both are rescues), and several breed related conditions. Bought through AKC, PetPartners has come through for my two Great Danes (now 15yrs and 11 yrs old!) for years. From $9k to $700 claims. One has had cancer tumor operations twice! Both covered! Customer service is EXCELLENT. You get a real person, here in the US when calling that is always cheerful and helpful. Have never had an issue with them and it's been great as their age gets up there that I can adjust the deductible to reduce the cost. With all of my claims it is also nice that they do not count the claims against you to raise the rates the following year (it goes by your location and dog age). Especially when you're dogs have had multiple over $3k surgeries each!
Insurer: PetPartners
By: Zara
Processing time for claims is awesome
Excellent customer service, vet helpline is amazing and processing time for claims is awesome. No reason to not renew.
Insurer: Nationwide
By: Yvette
Wish you had an app for phone otherwise love this insurance
I really like this insurance the only thing I do not like is that they ask me several questions when I 1st signed up for insurance My dog was a puppy and they put me in for pre existing conditions that my dog does not have. should not do this for a puppy.
Insurer: Nationwide
By: Tammy
Best Pet Insurance
I've been with this company for many years. They have helped us with all of our fur babies. They are always helpful when I call with a question. They have never been late on a payment after a claim is finalized. Unlike some other pet insurance companies, Pets Best doesn't find ways to not pay the bill. They hold up their agreements outlined in the insurance policy. I highly recommend Pets Best.
Insurer: Pets Best
By: Mary