Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy
Nationwide made the whole process easy and painless. While our cat underwent routine care, the last thing you want is to have an extra hassle over submitting insurance paperwork. Nationwide made it is as simple and easy a process as humanly possible. Great follow up throughout the whole process. Just enough communication to keep you aware of where everything was in the process. Great job!
Insurer: Nationwide
By: Christopher
Best pet insurance company, Y'all really care about my dog Coal.
Y'all truly get back in a timely manner. We have never had any problems. Thank you for helping us with the financial needs of Coal.
Insurer: Nationwide
By: Katie
I freaking love this pet insurance
Getting pet insurance was the best thing I ever decided to do and nationwide makes it so easy, especially with the app for uploading claims and keeping oakley's documents all in one spot.
Insurer: Nationwide
By: Katie
Healthy Paws really came through!
My little chihuahua mix, Millie, had a terrible accident two weeks ago, resulting in the loss of her tail. When I contacted Healthy Paws they were both compassionate and responsive. They processed my (hefty) surgical claims immediately and followed up with interest in Millie's progress. They were both caring and competent (a rare combination in my experience) and I can recommend this company without reservation. By the way, Millie got immediate attention for her injury and her stitches have just been removed. She's doing great! ...happily wagging her new little tail:)
Insurer: Healthy Paws
By: Lynn
I'm sorry I didn't trust you Embrace
Been an Embracer for 3 years but just had my first claims. Unfortunately, they were big ones for diagnostics, surgery, and treatment for pancreatic cancer. An emotional time, and when I filled my first batch of claims and the status erroneously showed "waiting for information for preexisitng conditions" I suspected efforts to deny the claims. But the error was fixed immediately and my claims paid promptly. Thank you Embrace, and I'm sorry I was so quick to suspect you wouldn't do the right thing when you did.
Insurer: Embrace
By: Pam
Highly recommend
I am the owner of a very sweet & loving 6 year old dog who unfortunately likes to punish me when I leave her alone by getting into things she shouldn't - and has resulted in more than one overnight hospital stay. I have had Healthy Paws pet insurance for about 3 years now and they have been great every (unfortunate!) time that I've needed to use them. Their app is very simple and easy to use; they are very prompt in their response times; and their reimbursements go direct to my bank account. I highly recommend them!
Insurer: Healthy Paws
By: Kristin
Great customer service!
This is the first time I have had pet insurance for one of my dogs, so I had a lot of questions. Every time I have called, they have been most helpful! I highly recommend them!
Insurer: Nationwide
By: Karen
Very happy with the service I have been a client for 17 years 3 pets.
Very pleased with the professional service and happy to be a client for 17 years and 3 pets - 2 of them deceased. Thanks
Insurer: Nationwide
By: Marta
Grateful and impressed
Between the online chats and actually calling to speak with someone at Pets Best, I am so grateful and impressed with all the help I received! I called one night and spoke to a woman (I'm kicking myself that I didn't write down her name!!) but she was AMAZING! She answered all my questions and even provided suggestions on how to get the most out of my policy! Thank you for hiring such wonderful people!!!
Insurer: Pets Best
By: Moriah
Easy, no hassle way to get reimbursed.
My dog had ACL surgery. I had numerous invoices and it was very easy to scan all of them onto the Pets Best site. I received notification within 24 hours and payment within a week. It's an easy, no hassle way to get reimbursed. Keep up the great service.
Insurer: Pets Best
By: Amy