Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I am very happy with Nationwide insurance for my dog.
Any time I have submitted a claim, it has been handled efficiently. There is a slight waiting period for reimbursement but it's tolerable. I always understand the reasoning for reimbursements with the paperwork returned to me.
Insurer: Nationwide
By: Mary
Overall great experience with Nationwide
I appreciate the service I have recieved. I have had multiple issues with my pets recently and have recieved exceptional service. Thank you!
Insurer: Nationwide
By: Tamara
Pets Best is the BEST!
I've been with Pets Best for 9 years and they have always been Great! They're quick to process claims, give detailed information on the money you receive back and very helpful. I started coverage 9 years ago when my dog was a puppy. As she's gotten older, the rates have increased (not by a crazy amount though) but I have never once thought about looking for another company. They are just that good!
Insurer: Pets Best
By: Cindy
Incredible insurance!
Wow! Talk about such a seamless process from start to finish, and how easy to use this insurance is! We are loving our coverage and care so far, and have already received our first reimbursement check in the mail from a wellness visit. Would absolutely recommend!
Insurer: Nationwide
By: Allyson
Nationwide Pet Insurance Coverage is excellent
Very responsive to inquiries and prompt in reviewing and processing the claim. It took over three weeks to process the claim because I did not provide all necessary information the first time.
Insurer: Nationwide
By: Douglas
Very Efficient
Nationwide has been very efficient and thourough with their service in reimbursing me.
Insurer: Nationwide
By: Todd
Happy Customer
We have had a great experience with Nationwide regarding Arya's policy. every claim has been processed promptly and just as we expect. We have never had to question the processing of Arya's claims. This is our first experience with Pet insurance and we could not be happier. Thank you
Insurer: Nationwide
By: Adrienne
Knowing Duke has this coverage makes us more pro-active parents.
We never had insurance for our previous pets and it became very expensive to get them the best medical care we could. Lesson learned! Our current fur baby has your WellnessPlan and it has been great. Any chance my husband and I could get it?!?!! And I really appreciate how easy it is to pay your premium and file a claim- your response time is wonderful .
Insurer: Nationwide
By: Nancy
Thank You!
Appreciate the timeliness that Nationwide gives to reviewing and payment of claims along with an explanation of what and is not covered on the claim(s).
Insurer: Nationwide
By: Karen
Cares about your pet
I have never had any issues with payments from this insurance. It seems that the claim to payment process has gotten a bit slower but other than that they have been great. When I lost my other dog they helped pay for the cremation and everything. They cancelled his policy without me having to call when they saw the claim and sent me a refund check and a sympathy card. It made me feel good about the company.
Insurer: Nationwide
By: JANNELLE