Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,252 total
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Like Trupanion's claim handling process.
Like Trupanion's claim handling process. Always keep us informed when I receive claim and the ongoing status. Claims are also paid very quickly.
Insurer: Trupanion
By: Joan
Excellent support without exception
I have been with Trupanion for 10.5 years. Without exception I have had excellent support and service from the staff and the plan itself. It has put my mind at ease knowing that Trupanion is there to help me with the support I need for my Shamus. Thank you so much!
Insurer: Trupanion Canada
By: Paige
Trupanion is one of the most well organized insurance carriers
Trupanion is one of the most well organized insurance carriers I've ever dealt with. They live up to their promises, and the entire staff is caring and compassionate.
Insurer: Trupanion
By: Bruce
The customer service people are always very helpful
The customer service people are always very helpful, especially when you are already stressed about your pet. Trupanion has come through for us on more than one occasion, when our dog needed major surgery we could not have afforded otherwise.
Insurer: Trupanion
By: Nancy
Courteous and Helpful
The phone representative was courteous, knowledgeable and helpful in answering all my questions.
Insurer: AKC
By: Michael
Fast communication
Didn't hassle me for turning in a claim that was 3 months old. Pays very quickly. Fast communication. Simple process (also the form is annoying).
Insurer: Trupanion
By: Danni
excellent service
excellent service and quick turn around on claims
Insurer: Trupanion
By: Lori
Great service and reimbursement
Great service, quick reimbursement, keep us informed via email
Insurer: Trupanion
By: Christina
Have never had an issue since
Have never had an issue since the beginning. Have had it for 5 years now and unfortunately my dog has had many health issues. Trupanion has allowed me to take the best possible care of my dog and given him the best life I can give. I recommend trupanion to every single person I 'meet with a dog (I'm not joking). I will never get a pet again without insurance. My claims have always been processed quickly without a single issue.
Insurer: Trupanion
By: Randi
Turn around time is satisfying
I have not had a bad experience with Trupanion since joining 6 years ago. I do not do direct deposit and I received a cheque the fastest I have ever this past time. Turn around time from submitting the claim until receiving the cheque was very satisfying.
Insurer: Trupanion
By: Cathy