Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We love this company!
We have been with Embrace Pet Insurance for almost 4 years. The claims are SO easy to submit, and the company is super easy to get in touch with. They have amazing customer service and always get back to us incredibly fast. We have been VERY pleased and will stay with Embrace for years to come.
Insurer: Embrace
By: Jamie
Great service, friendly people.
Very pleased. Everyone I have spoken with has been friendly and helpful. Totally recommend.
Insurer: ASPCA
By: Cheryl
I highly recommend Nationwide Pet Insurance to all my friends with dogs!
I have had exceptionally wonderful response from Nationwide. No hastle, prompt response. Expensive but worth it! Would not have a pet without it.
Insurer: Nationwide
By: Christine
I have been very happy with Healthy Paws Pet Insurance.
I actually have my 2 youngest dogs insured with Healthy Paws...a 2 1/2 year old dalmatian and a 1 1/2 year old border terrier. I have been very grateful to have this insurance with my dalmatian; my only regret is that I waited until she was over a year and already had some pre-existing conditions. That being said, she has had some issues pop up that it has been very helpful to have had her insured. Healthy Paws customer service is great...they really seem to care about my pets...and it's quite easy to file a claim. I have been very happy with Healthy Paws Pet Insurance and would highly recommend it...just do it sooner than I did!
Insurer: Healthy Paws
By: Barb
Coverage is satisfactory but claims are exceptionally slow since I took coverage. Not getting any faster with annual increase.
I chose Nationwide Ins for my pet as soon as I brought him to my home. The coverage and the service was unsurpassed! However I have noticed a big difference in both areas since I renewed my pan last year. The claims are taking almost a month to the day! The plan has continuously increased every year with this year being the worst thus far. Any pans to speed up the claim process as the increases are not decreasing yet the service is?
Insurer: Nationwide
By: JOYCE
Very responsive and reasonable
I tell people all the time how glad I am that we have pet insurance and how wonderful Nationwide is. Claims are processed quickly and none of her charges have ever been questioned.
Insurer: Nationwide
By: Heather
reliable
the service is great. easy to send in claim. although some vets dont understand the claim form.
Insurer: Nationwide
By: Mateo
Awesome and speedy claim service
My dog Gunnar went to vet for his yearly vet examination and update on vaccines. The vet discovered he had a slight ear infection in his left ear. Nationwide Ins. Needless to say was very quick on settling my claim.
Insurer: Nationwide
By: Wanda
Consistently Great Service
This was my first foray into pet insurance and I really was skeptical about how useful it would be for me and also how much of a headache the claims process might be. I apparently had nothing to worry about and it has been great peace of mind having the wellness coverage. The claims process has been a breeze with everything done online and reimbursement has always been very fast. For further convenience, you can have reimbursements direct deposited into your account. The explanation of benefits is very clear in terms of what is covered and how your reimbursement is calculated. All in all, it has been a very positive product and service experience. I would highly recommend to friends and family.
Insurer: Nationwide
By: Joye
Follow Up For Jake (Hoechlin)
Very happy with expedient service - the ability to file a claim on line, etc.
Insurer: Nationwide
By: Jann