Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
No communication and even when there is nothing gets done
I had high hopes and at first good impression but as time went by things went bad complete stopped receiving claim checks I have to deal with embrace trying to make up a condition where there isnt one
Insurer: Embrace
By: Andrea
Wonderful
Wonderful coverage and always pleasant and caring people to speak to on the phone.
Insurer: Nationwide
By: Karen
We believe choosing pet insurance for our pup, Gosoon Buddy Blue - great idea!
Nationwide has serviced our needs with regard to Gosoon (Ga-son) quite well. We are pleased with the service and what it provides our pet. He is happy and healthy because we have Nationwide "on our side". :-)
Insurer: Nationwide
By: Susan
Great Pet Insurance!
So glad I purchased Nationwide Pet Insurance, the reimbursement from my out of pocket was fast and efficient. The customer service reps were very courteous and offered great advise and options.
Insurer: Nationwide
By: Yvonne
Helpful and courteous
Very helpful and courteous...thank you...
Insurer: AKC
By: Kathy
Walked me through it all
She was very helpful in walking me through the entire process
Insurer: AKC
By: Krista
Terrific
Amy was terrific and very friendly
Insurer: AKC
By: richard
Very prompt and detailed
Very prompt and detailed. Good experience overall. Great service!
Insurer: Pets Best
By: Suman
Will again purchase health insurance through Pets Best
Our dog, Sunny, vomited and became very lethargic. We obtained an appointment with our veterinarian that same day. He diagnosed what he thought was a bladder infection and prescribed anti-biotics. Five days later, Sunny again vomited and was weak and could barely walk. We took him immediately to our Vet, who ordered a consult with the Pensacola Emergency Veterinary Center. They quickly diagnosed an abdomen filled with blood, caused by a hemangiosarcoma. The doctor recommended Sunny be put down immediately for humanitarian reasons, which was done. I have given an on-line recommendation for your insurance. In that review, I stated how quickly and fairly you processed the claim. We are about to adopt another dog, and will again purchase health insurance through pet's Best.
Insurer: Pets Best
By: James