Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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We LOVE Nationwide!
We decided to get Nationwide for our pet because it was recommended to us by our vet. We figured it was worth a shot. We are SO glad we took that chance. We have had Nationwide for almost 4 years now and we could not be happier! They cover exactly what they say they will cover and the process of submitting a claim could not be easier. We highly recommend them!
Insurer: Nationwide
By: Nikki
very happy with what I know about the coverage but i am unclear about what is/isn't covered and can't find that information
Submitting a claim is easy! I can't find the email address to submit a claim to though. Also, having trouble difficulty navigating website to find what exactly is covered by my insurance but I do remember when signing up being pleased with this plan over competitors. Overall happy with this insurance.
Insurer: Nationwide
By: Krista
I'm glad we bought Pet Insurance
My experience with Nationwide has been simple and hassle free. Thanks for helping us take care of Finn!
Insurer: Nationwide
By: Angela
Love the care I receive, the time line is inconvenient
Everyone who I speak to is knowledgeable and caring, they ask about Jax and really show compassion. Your customer service team is incredible! The only thing that has been a cause of frustration is the timeline to receive a payment for a claim, Jax is going through diagnostic steps right now (fingers crossed it will help!) So there have been an increase in expenses, some have been paid out but others required medical history review so could take up to 60 days, which with mounting vet costs isn't very convenient. I understand the process takes time but if you were able to improve the timeline I would be thrilled!
Insurer: Nationwide
By: Adele
I love Trupanion
I love this company. My vet recommended Trupanion when I adopted my cat and I have never looked back. The rates are reasonable and fair and entirely transparent. I always know where I stand. The claims process is easy and very quick. Everything is explained clearly. Whenever I have had to contact a representative, I have been pleased at their kindness and competence. They even thank me for taking good care of my cat. How's that for class?
Insurer: Trupanion
By: Liz
Nationwide pet insurance cares about our dog, and, very professional with their job.
Claims are process very quickly and alway do follow up emails to see how our pet is doing. And, always making sure we get the treatment our pet need.
Insurer: Nationwide
By: Robel
Amazing service and delivery!
I had VPI insurance on my pets the last few years, then Nationwide after they merged. The transition was very smooth and I still get the best service. Everyone is always so kind, professional, and helpful. I recommended you to the Cat Hospital of Portland when they asked who I have covering my kitty, Count Flufferton. They were glad to hear that they had other options to recommend to their clients. I couldn’t say enough positive things about Nationwide!
Insurer: Nationwide
By: Debora
Quick Claim Turnaround
Courteous customer service; compassionate; quick claim turnaround and paid as expected
Insurer: Pets Best
By: KS
Handled with empathy
My dog has lymphoma and it was time to renew his policy. It was very pricey. So I called to cancel with the intention of self-insuring. The representative found a way to significantly lower my premium by changing the deductible for any future problems. This is a very emotional time for me and she handled it with grace and empathy.
Insurer: Pets Best
By: Debra