Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Your company is great. Happy I bought the insurance.
I can’t say enough good things about this company. Always helpful and the best for my pet. Paris loved you and so do I. Thank you for being there for us.
Insurer: Nationwide
By: Connie
Beware nationwide likes collecting their monthly payment, but after 63 days still no answer when they will pay' maybe another 30
Beware of Nationwide, very slow at settling claims. After 15 months not one red cent paid so far. I have $1548.74 in claims. Their ads claim they settle within 30 days. BULL, I was notified yesterday maybe in anther 30 days. That will be 90 days or more. I have send all copies that was asked for. Nationwide is very good at collecting their monthly payment. but when it's your turn to collect forget it. I will be writing a lettter today to TV5 and Tv 13 to be view for their rant program.
Insurer: Nationwide
By: Charles
Embrace is Great
Embrace is a great pet insurance company. They are helpful and answer any questions you have. They are fast at paying claims. I am happy I have Embrace.
Insurer: Embrace
By: Diane
Helpful
Everything is always detailed and explained to me.
Insurer: Nationwide
By: Christine
Easy to do business with
Nationwide is a fantastic insurance provider for my dog. Makes me feel like they care and are easy to do business with
Insurer: Nationwide
By: Rich
Awesome pet insurance and customer service
This pet insurance is a life saver. The payments are minimal, but the return is huge when you need them the most. Their claim process is easy to figure out and the communication is great!
Insurer: Nationwide
By: Nathaleen
THANK YOU for making an emotionally stressful time a bit easier!
I am so thankful for the claims reimbursement for my cat’s veterinary care over the last few months. He was incredibly sick and needed an extensive amount of treatment very acutely; I was concerned I would lose him. Treatments were very expensive, which only added to the stress of the situation; having never filed a claim with Nationwide before, I wasn’t sure how the process would work and was honestly unsure of how much of the care would be covered. I was so pleased with the reimbursement I received, so THANK YOU for making that terrible time a little easier! I’m happy to tell you that Desmond has recovered well and is back to his old, sweet self. Thank you again, Nationwide!!
Insurer: Nationwide
By: Rhiannon
Excellent, efficient service
As stated above, excellent efficient service.
Insurer: Nationwide
By: Anne
Got my reimbursment, improvment recommemded
I got my reimbursement. When I called to check status , I spent about 2 hours navigating the annoying system trying to speak to a live person. It would be nice if the letters of the claim explained what the claim was for (physical therapy , surgery etc), making it easier to understand what that were working on , instead of guessing what it was being processed as many claims were sent from vet.
Insurer: Nationwide
By: Ximena