Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Refund takes a while, but thankful for large percentages!
Nationwide has been so helpful from the start! Any time I have questions, they are always able to provide the best service. I do hate how long the reimbursements take to get back because I do have bills to pay off. However, I have never worked in insurance so I have no idea how the process works. So, there is grace :) I always tell my fellow dog parents to get Nationwide for their pets. I've saved so much money since I got my sweet Bean as a puppy, with all the shots and neutering. Thanks again everyone! Keep up the great work!
Insurer: Nationwide
By: Makinzi
great coverage
I appreciate the coverage provided by the plan and the easy way to submit claims. I also appreciate the reply letting me know you have received the claim and it is underway. Thank you!
Insurer: Nationwide
By: rebekah
Great Experiences
I have never had a bad experience dealing with customer service representatives. They are always super friendly and helpful, and ask how Sonny is doing.
Insurer: Nationwide
By: Drew
Inquiry in to a recent claim
Your representative, Shelley, was most helpful with regard to my concerns and is following up with an answer for me. I do have one criticism with regard the length of time that it takes between filing a claim, receiving any updates and payment for the claims.
Insurer: ASPCA
By: Nanette
Cheaters
I've been charged the deductible for the same disease many times now. This last time, knowing you'll try to charge the deductible AGAIN, I uploaded the form saying it was part of the cancer treatment for my dog. We are not even doing chemo, his treatment is prednisone, and some pills to help his liver because of the prednisone. So it is cheap, yet you are not covering playing coy with the deductible? You think you are too smart cheating a person who has paid for two healthy dogs for eight years, but that is not good for business. Fix this or I will report you to the BBB and make sure everyone knows they need to pay close attention when doing business with you, or not do business at all. Trust is everything, you know? SO disappointed.
Insurer: Trupanion
By: Gabriela
Very efficient and carriage company that pays quickly for the claims filed!! Thanks
Very efficient and caring company! Our payments for and injury and wellness if fast ! I love the ease of using your app to file claims Thank You Arlee Metcalf
Insurer: Nationwide
By: Arlee
Horrible claims service and customer service
Since my porfolio transfer all I have had is greif and problems with the two claims I have submitted. The first claim for medication dates back to mid December with still no payout as medical history from over 8 years ago had to be reviewed from the last call I made to your company. Now once again I received a notice that there was again more missing information. Why does your company not want to honor your claims? Also I asked for a copy of my policy documents but never received them. What is the company hiding?
Insurer: Pets Plus Us
By: Monica
Nationwide pet insurance is very good
Nationwide pet insurance is very good, their feedback is always very quickly.
Insurer: Nationwide
By: Esther
Loose with the definition of pre-existing conditions
+ The only good thing I can say is that I have heard many good recommendations about Figo Insurance. Yet, my own experience was not a good one. - I understand that pre-existing conditions are not covered by any pet insurance, Yet, Figo was very loose with the definition of pre-existing conditions. I uploaded all vet records of my dog as soon as I started the policy and asked for the evaluation to learn about the coverage for pre-existing conditions. --Which I suggest you to do too in order to not have any surprises--- - Getting a reply took a whole month. - My dog had kennel cough 5 months before the policy date, and had diarrhea 2 months before. As you all know, these cases are curable. My dog certainly has not suffered from kennel cough for 5 months, and diarrhea for 2 months. But, the insurance considered them as preexisting conditions and excluded them from being covered. - They kept claiming that all insurances will do the same, while Figo is the best to accommodate curable pre-existing conditions. It definitely was not the case, and that is why I am going with some other insurance. So, don't take their word when they claim "all insurances will do this", do your own research instead.
Insurer: Figo
By: Mehmet