Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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So thankful for Nationwide
We are beyond impressed and grateful for Nationwide. Our golden boy was diagnosed with bi-lateral hip dysplasia. We were sent on an emotional roller coaster and immediately thrown into researching the best care for our puppy. When the dust settled and we decided on what we hoped and still hope would be the best option for our guy to live a long, healthy, pain free life, we really never expected Nationwide to accept our claim. Our plan covers hip dysplasia but when dealing with insurance there are always loopholes and fine print. We scheduled our dog’s total hip replacement surgery. Rerouted our lives (and bank accounts) for the process and recovery. Once our claim was submitted and processed, it was such a relief to know that Nationwide actually cares about their insured pets and their owners. After dealing with my own insurance company over minor claims I fully expected to have to deal with a long drawn out process. Thanks Nationwide for proving me wrong. I would never hesitate to recommend or insure future pets with you. Thanks for making this horrible process that we have gone through over the last few months a little easier❤️.
Insurer: Nationwide
By: Billy
Awesome care for my pets AND myself!
I have been with VPI/Nationwide for a very long time. I have always been extremely pleased with the service that I have received. I love the birthday cards and now asking me about how Dickens is doing!
Insurer: Nationwide
By: Lynn
Unfair policy regarding pre-existing conditions
I adopted my dog, Kimba, on September 1, 2018 and his policy began October 1, 2018. On September 17 I noticed a swelling in his paw, so I brought him to the vet on an emergency basis to make sure it was not infected or painful. I completely understood that this visit would not be covered by insurance, but I did not want to make him suffer for two weeks until his policy began. At this visit, in addition to examining his swollen paw, the doctor made a two word note saying, "severe perio." Because of that two word note, when his policy became active and I later submitted a claim for my dog's dental cleaning it was not approved because Nationwide determined his poor dental hygiene was a pre-existing condition. Had I waited two more weeks to bring him to the vet, I would not have this issue, but I wanted to have his paw examined immediately. I am concerned that your policy incentivizes unsafe behavior. My pets are elderly, and when I someday adopt new pets I will be reluctant to bring them to the vet for emergencies prior to their policies beginning in case the doctors make any notes such as what happened here. My claims for my dog were under review from October 2018 through the end of January 2019, which I found to be a completely unacceptable timeframe. I was asked several times to provide records going back to 2017, and I had to explain several times that I do not have those because I adopted him in September 2018. I paid his premium every month while his claims sat on hold for what felt like endless reviews. I feel like Nationwide is using that two word note from September 17, 2018 as an excuse to not cover his dental cleaning, which is completely unfair. Had the doctor not made that note when I brought the dog in for a separate issue, or had I waited two more weeks until his policy began, his dental cleaning would have been covered under my policy. For this matter, I am completely upset as your customer. I have 5 animals total insured through Nationwide, and have been otherwise happy with your services.
Insurer: Nationwide
By: Laurel
Due to the coverage Coco has with Nationwide I feel much more confident I can get her all the care she needs!
Coco was diagnosed with a thyroid problem during her annual well doggie exam. The medications, testing, etc. was quite expensive! Nationwide responded in a very timely manner and with the 90% they promised! They are fantastic!
Insurer: Nationwide
By: Nancy
Timely
Nationwide has been very helpful with helping us with the vet bills for our pet.
Insurer: Nationwide
By: Trisha
Thank you
Thank you for your prompt attention to my claim about Holly's hyperthyroidism. She's on medication now and doing well.
Insurer: Nationwide
By: Julia
Very user friendly
I have always been able to get all my questions answered by staff. Very helpful
Insurer: Nationwide
By: Crystal
Nationwide has improved my impression of them
After we got our new shelter dog, I wanted to make sure she was well cared for and also didn't break the bank, thus health insurance for her. The first year went off without a hitch, but the second year with Nationwide was less than stellar. I proactively got her shots caught up (about a month ahead of schedule) because we weren't going to be home when they came due. Turned out Nationwide refused to pay for the visit because it was still within the same year. I tried to explain the reason, but they didn't seem to care, and it quickly became obvious that all they cared about was the money rather than looking at the situation. I decided to just bite the bullet and learn from the situation. Since then my dog has started to have "old dog issues," and Nationwide has been good about covering her expenses, as well as sending me follow up emails asking how she's doing. While I assume these are automated, and no one really cares _that much_, it was still a pleasant surprise. Then this year we discovered that she had a tumor, and Nationwide stepped up and covered the majority of the cost to have it removed, which went a long way toward changing my impression of Nationwide. I'm still hesitant to give them a "10" due to that past experience, but maybe I'll bump it up again in another year.
Insurer: Nationwide
By: Rob
Thank you for the support that you folks provide for Augie.
Outstanding pet care.
Insurer: Nationwide
By: Tim
Nationwide's service is consistently outstanding. Thank you!
Nationwide's service is reliable and fast, and I have never had a dispute over coverage. I've recommended Nationwide to several other pet owners. Keep up the good work!
Insurer: Nationwide
By: Michael